Brazilian Portuguese Customer Service In Lisbon Social Media - Lisbon

Brazilian Portuguese Customer Service In Lisbon Social Media - Lisbon
Viseu
Viseu, Viseu District, Portugal

Join Our Social Media Customer Service Team

Are you ready to live and work in one of Europe's most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world Whether you're solving problems or answering questions, you'll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines

Are you passionate about helping businesses shine online?

We're looking for a dynamic Customer Service superstar to support advertisers using our client's social media advertising products.

What You'll Do

• From day one, you'll actively look for ways to boost our service and make the user experience even better
• Manage
  -
  - end product troubleshooting and offer
  - quality support for advertising tools — mainly via email and chat.
• Take ownership of every query and collaborate with
  - house Product Operations & Engineering teams to solve technical, general, and
  - related issues.
• Keep customers informed by providing clear, timely updates and ensuring
  - tier satisfaction across all touchpoints.
• Meet and exceed service level goals across all channels, working efficiently to reduce resolution times and deliver "Best in Class" performance.
• Work closely with technical specialists to help advertisers understand product features and common challenges.

What We're Looking For

• Proficiency in English / German / French / Italian / Arabic / Spanish / Portuguese + and good level of English, both written and spoken
• Hands-on experience managing paid campaigns (mandatory)
• A degree in Marketing or a related field
• Experience in Digital Marketing
• Background in a Contact Centre or service role within an Ad
  Tech environment
• Strong familiarity with social media platforms and a basic understanding of digital advertising
• A
  - oriented attitude and excellent communication skills
• Ability to shine both independently and as part of a team

What We Offer

• New and modern office.
• Full training to help you succeed.
• Relocation support (if applicable).
• We promote
  - company mobility to work at any of our sites around the world.
• Private health insurance, free after six months
• Competitive wages (14 monthly payments per year)
• Be part of a project with real impact

Location

Lisbon, Portugal