Business Analyst/ Product Owner (ServiceNow) Lisboa

Business Analyst/ Product Owner (ServiceNow)
Lisboa
Lisboa, Lisboa, Portugal

Challenge yourself and us
At Advance
Works, we learn, grow, and have fun together. And we do all this while creating great software solutions for clients across many industries and geographies.
We are constantly challenging ourselves and each other to use the latest technologies and the best methodologies and make sure we walk the talk.
Exciting as it may sound, we also have our red lines: each of us is a unique person, with unique opinions, beliefs, options, interests, hopes, and fears. With the right to speak its mind, be mindful of the common goals, and always be constructive.
The way we respect each other, discuss different points of view, and challenge ourselves and each other while tackling our common challenges makes us strong. United. Brave. And sure that there will be a better tomorrow, even when we do mistakes. Because we learn from our failures and successes.
What will be your role
We are looking for a skilled Business Analyst / Product Owner (Service
Now) to join a strategic project for a leading banking client. This professional will play a key role in bridging business needs and technical delivery, ensuring that requirements are
- defined, prioritized, and implemented effectively within the Service
Now Platform. The ideal candidate will combine strong analytical skills with a
- oriented mindset, working closely with stakeholders and development teams to deliver impactful solutions.
Key Responsibilities:
Gather and analyze business requirements and organizational processes.
Document functional specifications and create detailed user stories.
Collaborate directly with stakeholders to ensure clear alignment of needs and priorities.
Define, refine, and prioritize the backlog, ensuring it is
- structured and aligned with project goals.
Work with the Service
Now cloud solution, supporting new implementations and enhancements.
Partner closely with development teams to ensure solutions are delivered effectively and on time.
Maintain ongoing communication with both technical and business teams, acting as a bridge between them.
Communicate technical results clearly and effectively to both technical and
- technical stakeholders.
Demonstrate strong
- solving skills and a proactive approach to investigating root causes and identifying actionable insights.
Collaborate with
- functional teams, contributing to shared goals and integrating diverse perspectives.
Who will work by your side?
You will work as part of a team on a project for a prestigious national client in the banking sector.
And you will with the Advance
Works team, a team of experts, and thus become part of a team of people who care about each other. Amazing people and professionals who are proud of their technology and leadership skills yet eager to learn from you and be challenged.
They will want to know you and understand your motivations and aspirations, but also your pitfalls and development needs. People who will be there for a personalized onboarding, to listen to you, and to challenge you. To help you become a better person and professional, challenging you and helping you to challenge yourself. And to invite you for a drink after work (yes, even in remote!), because there is nothing as good and positive as a good laugh.
You’ll also work side by side with our clients, spanning a wide range of industries and countries. And that means working with more bright minds, being empathetic about each other, and always keeping in mind that every brilliant piece of software we produce has two objectives: to achieve a specific business goal, and to make the people who built it as successful as you want to be.
What should you bring to the team?
At least 3 years of experience as a Business Analyst, Functional Analyst, or Product Owner.
Previous experience working with Service
Now or similar enterprise platforms is highly valued.
Solid background in requirement gathering, process analysis, and documentation.
Knowledge of relational data modeling and
- on experience with SQL queries.
Demonstrated ability to manage and prioritize product backlogs.
Excellent communication and stakeholder management skills.
Proactive,
- on attitude with the ability to work independently and as part of a collaborative team.
Comfortable working in Agile environments, with excellent organizational and communication skills for both technical and
- technical audiences.
Fluent in Portuguese and English (written and spoken).
Availability to work in a hybrid model (3 days a week) at clients' offices in Lisbon.
The capacity to listen & influence people and foster change in a collaborative way.
A keen commitment to your team.
The passion to do what you love the most, and the perseverance to make your/the teams’ dreams come true.
The courage to question the status quo in a constructive and empathic way.
An unshakable desire to keep on learning, and the willingness to share what you already know.
What is in it for you?
Work with an international team;
To have a leading role in a huge team, and work with a multinational team;
An amazing informal culture of smart hardworking and friendly people that support and care about each other;
A mentorship program since day 1;
Be involved in strategic and operational initiatives beyond the scope of your main mission;
Formal training and certifications in technology, methodology, and relational skills;
Challenging projects with exciting clients and
-
-
- art technology
A dynamic company where you can make a difference and where talent and results matter (and politics do not);
Flexibility with responsibility;
Happy hours and
- hours
- good actions.
Don't hold off any longer and apply now! If you have any questions, drop us a line at