Business Analyst

Business Analyst
Viseu
Viseu, Viseu District, Portugal

About us:

Planner 5D is a global hub for home design, uniting over 100+ million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our
- edge software. You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone.

Our
- platform presence spans Web, i
OS, Android, Windows, and Mac
OS, ensuring seamless synchronization for our users. Planner 5D is more than just software;



it's a vibrant community of enthusiastic and
- oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for
- minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We are looking for a CRM Specialist to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a
- tier CRM strategy to maintain and improve user activation and retention.

Note that you should be prepare working as a Contractor under B2B service agreement.

• Create and maintain triggers for transactional emails, push campaigns,
  - app messages, etc.
• Implement CRM campaigns, measure and analyze results
• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns
• Own, manage, improve CRM marketing analytics
• Generate, implement, and analyze hypotheses for improvement

• 2-3 years of experience
• Languages: Strong English + Spanish
• Technical: HTML basics, able to edit and QA email layouts/templates
• Tools: Experience with
  - code/low-code CRM or automation platforms, Braze, Hub
  Spot, Mailchimp, Iterable etc. )
• Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement
• Data comfort: Basic understanding of metrics, experiments, and reporting

• Detail-oriented: Spots template issues, broken links, wrong segments, timing errors
• Curious & proactive: Asks "why this segment? " and seeks improvements
• Collaborative: Works smoothly with marketing, product, development, and design
• Structured thinker: Organizes workflows, documents steps, and keeps processes clean
• Fast learner: Picks up new CRM tools and features quickly

What we offer:

- Great work environment that balances freedom and responsibility

- Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge

- We believe in
- life balance, so you'll receive around 30+ days of paid holidays per year

- Company computer equipment by request

- Education courses for our team members, and we're willing to allocate funds toward your training expenses

- English classes on our corporate platform

- Offline company events in Lithuania and online
- building

- Unlimited free Planner5D subscriptions