Business Analyst

Business Analyst
Viseu
Viseu, Viseu District, Portugal

Service
Now Business Analyst - FREELANCE

Location - Portugal

Rate - €250/€300 per day

Hybrid - 3 days remote/2 days on site (Porto/Lisbon)

Language - Portuguese and English fluently

For our client we are seeking an experienced Senior Service
Now Business Analyst to support application maintenance and ongoing projects for a
- term engagement.

This role plays a critical part in bridging the gap between business stakeholders and the Service
Now development team, ensuring solutions are aligned with business needs, ITIL best practices, and platform capabilities.

Key Responsibilities:

• Work closely with business stakeholders to gather, analyse, and document Service
  Now requirements
• Support application maintenance, including: Operational support, Corrective maintenance, Evolutionary enhancements, Project-based initiatives
• Analyse existing processes and workflows, identifying gaps, inefficiencies, and improvement opportunities
• Recommend and help implement best practices for: Incident Management, Problem Management, Change Management, Asset Management
• Ensure all solutions are aligned with ITIL principles and organisational policies
• Act as the primary liaison between business users and the Service
  Now development team

Required Skills & Experience:

• 5+ years’ experience as a Business Analyst working
  - on with Service
  Now
• Strong,
  -
  - end knowledge of the Service
  Now platform
• Proven experience with ITSM and CSM
• Solid understanding of ITIL processes and frameworks
• Excellent stakeholder management and communication skills

Are you or anyone you know ready for a new project?

Then get in touch with me on here or via email - liam. reid@pertemps-erp.com ?