Business Analyst - Sales Operations team Lisboa

The Company

WTW is an
- winning advisory, broking, and solutions company that helps clients worldwide turn risk into a path for growth.

With a rich history dating back to 1828, including notable milestones such as the Titanic in 1912 and The Moon Buggy in 1971, WTW has a longstanding legacy in insurance.

Our WTW Regional Delivery Hub, based in Lisbon, comprises a 400+ strong global team dedicated to delivering operational excellence through innovation and streamlined solutions daily.

Your Role

As part of the Health, Wealth & Career (HWC) Sales Operations team in Europe, you will support sales strategies, pipeline management, and operational efficiency. Your key responsibilities include:

Sales Strategy & Execution – Collaborate with the HWC Europe Sales Operations Leader to support sales enablement, goal setting, and market strategies.

Pipeline & Campaign Management – Track and coordinate sales campaigns, ensuring effective execution and reporting.

Stakeholder Engagement – Prepare leadership presentations and collaborate with senior business leaders on sales activities.

Process Improvement & Adoption – Drive adoption of global Sales Operations tools and processes, identifying areas for improvement and innovation.

Client-Focused Initiatives

• Account Planning: Coordinate
  - business planning sessions, track key actions, and monitor progress.
• Client Satisfaction: Manage NPS surveys and independent client reviews.
• Clients at Risk: Identify, track, and report revenue risks.

Collaboration & Best Practices – Work with Sales Operations colleagues across Europe and globally to ensure consistency and share best practices.

Team Leadership & Development – Mentor junior colleagues and contribute to team growth.

What We’re Looking For

Ideal candidates will have:

• A degree in Business, Sales Operations, or a related field (preferred).
• Experience in Sales Operations, Management, or Project Management within a multinational company.
• Knowledge of sales strategy, account development, and campaign execution.
• Relationship-building skills to engage stakeholders at all levels.
• Strong communication and negotiation skills.
• Technical proficiency in Microsoft Excel (including VLOOKUPs, pivot tables, advanced formulas) and Power
  Point.
• CRM experience (a plus).
• Alignment with WTW’s core values: Client Focus, Teamwork, Integrity, Respect, and Excellence.

Why WTW?

We offer more than just a job—an opportunity for career growth. Benefits include:

• Work-Life Balance: Flexible hours and hybrid working options.
• Competitive Compensation: Attractive,
  - based pay.
• Global Exposure: Work with international clients in a renowned firm.
• Career Development: Opportunities for learning and advancement through training.
• Collaborative Culture: A supportive,
  - oriented environment.
• Impactful Work: Responsibility and direct customer engagement.
• Community and Celebration: Participation in corporate events and celebrations.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.