Business Analyst ServiceNow Lisboa

Business Analyst ServiceNow
Lisboa
Lisboa, Lisboa, Portugal

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• Higher education in Information Technology;
• At least 4 years' professional experience as a Service
  Now Business Analyst;
• Solid knowledge of Service
  Now, with experience in the HAM and SAM modules being highly valued;
• Excellent ability to analyze functional requirements, according to the needs of the business and the various teams involved;
• Strong ability to recommend and implement functional and technical solutions, according to the requirements identified;
• Experience and ability to provide consultancy to clients, suggesting developments in the Service
  Now platform;
• Ability to support the structuring of implemented functionalities;
• Good ability to lead functional workshops with operational teams and business stakeholders;
• ITIL V3 certification (minimum);
• Certifications such as CIS - CSM, CIS - FSM, CSA, Micro Certification - CMDB are valued;
• Fluency in English;
• Knowledge of Spanish is valued;
• Excellent communication skills and customer orientation;
• Analytical and
  - solving skills;
• Attention to detail, rigor and autonomy.

Work with us:

• With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
• At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
• Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
• Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.