Business Development Manager, Agency Chains Lisboa

Business Development Manager, Agency Chains

Rate
Hawk is part of Emerging Travel Group— a pioneering
- tech company also known for its other brands Zen
Hotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

In this role, you will be the key strategic partner for some of the world's leading travel agency networks, managing HQ-level relationships while building trust, fostering collaboration, and positioning our brand as the top choice across markets. You will design growth strategies that expand share of wallet, increase market penetration, and unlock opportunities, working closely with sales teams to ensure successful execution and measurable results. Beyond strategy, you will own execution—overseeing incentives, tracking performance, and ensuring partners receive exceptional support. The role blends
- picture strategy with
- on delivery, creating impact in a global, consultative environment. This is a remote vacancy open to candidates residing preferably in Europe.

Job Responsibilities

• Manage relationships with global agency chain HQs, fostering long‑term collaboration and strategic alignment.
• Drive growth in network penetration and share of wallet through tailored plans.
• Align and coordinate commercial team activities to achieve results.
• Launch incentive schemes and manage marketing activities to boost sales.
• Track performance regularly and identify areas for improvement.
• Provide internal and external reporting; oversee incentive achievement and payouts.
• Represent the brand at external meetings and industry events.
• Collaborate with internal teams to deliver commercial strategies.
• Resolve network and partner issues to ensure strong support.
• Act as a strategic consultant to internal stakeholders, contributing to continuous improvement of our partner performance.
• Provide market & competitive environment analysis.

Requirements

• Relevant Experience. 2+ years of successful experience in key account management or business development within the travel industry, ideally with exposure to B2B models and agency networks.
• Market Knowledge. Strong understanding of the travel market, including travel agency chains, tour operators, OTAs, and travel management companies.
• Language Skills. Fluency in the local language and proficiency in English; additional languages are an advantage.
• Travel Requirements. Willingness to travel up to 30% of the time for partner meetings, events, and business reviews.
• Analytical Skills. Proven ability to work with data, track KPIs, and apply insights to drive performance and decision‑making.
• Personal Skills. Proactive, ambitious, and results‑driven, with strong communication and relationship‑building abilities. Comfortable with innovative technology and thriving in a fast‑paced, evolving business environment.
• International Mindset. Capable of collaborating effectively across different cultural contexts, reflecting ETG's global presence and diverse team.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate prices on hotels and travel services.
• My
  Time Day Off—an extra non‑working day without loss of compensation.

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales, Business Development, and Customer Service

Industries

IT Services and IT Consulting