Business Development Manager Lisboa

Business Development Manager
Lisboa
Lisboa, Lisboa, Portugal

**Location**- Lisbon, Portugal**Language**- English*****Description**:**Why joining us**Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Head of Operations to provide great customer support, maintain quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a
- focused global company**What you’ll be doing at Webhelp**As an **English-Speaking Head of Operations for Tech project**, you will:
- Lead the Ops team, training, and quality teams in the creation, communication, and implementation of the operational strategy ensuring synergies wherever
- Creating and implementing
- based performance strategies ensuring resource and budget forecasts are
- Set agreed targets and measure KPI’s- Work with stakeholders to identify key priorities and opportunities to resolve customer operations process issues and to fully embed
- Build and maintain relationships with key areas of the business and externally to ensure success. - Assist in the development and maintenance of client relationships and business development between key business partners both within and external to the company. - Understand trends in information and analysis to highlight drivers and issues, being able to recommend and implement practical and robust
- Attend client meetings to promote and sell the benefits of Operations initiatives in place. - Assist in the delivery of excellent service ensuring seamless transaction of client processes and procedures. **We’ll be a great match if you**:
- **Have a high level of English (written and oral)**:
- Are
- structured and
- organized
- Are familiar with the relevant reporting and support systems, both internal and
- Demonstrate patience when communicating and solving
- A minimum of 3-5 years of manager working experience, preferably from a contact center or similar business with good references. **What we offer you**:
- Strong compensation package (14 monthly payments per year plus bonus)- Monthly meal allowance paid in voucher card (net)- Private Health Insurance (after 6 months)- Personal and career development programs and mentoring to develop
- Possibility to participate in a growing multicultural Project- Flexible Schedule from Monday to Saturday- Work in a diverse environment with people from over 75
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more!- We promote
- company mobility to work at any of our sites around the
- Workplace**: Work
- site in Lisbon, Portugal**“I joined as a Senior Supervisor at Webhelp Braga in June 2018 but already with a vision of professional growth. Today I am a Senior Operations Manager with an important portfolio of clients. My duties are essential for the customer and for my teams, which obliges me to be 100% every day to ensure the excellence of our work. The promises of evolution are real at Webhelp. ” - **Arnaldo da Cunha, Operations Manager****Who we are****Webhelp** **is a French multinational BPO company that is making business more human for the world’s most exciting brands. ** By choosing Webhelp, ** you will be part of a community of over 120, 000
- changers from more than 140 locations in 60 countries. Join us at **Webhelp** **and you will have the opportunity to be part of a multicultural team, a
- paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. **If this sounds like you, join us!****Webhelp** is an
- opportunity employer.