Business Development Porto

Business Development
Porto
Porto, Porto District, Portugal

• Social Management & Customer Success Internship

Social Management & Customer Success Internship

About:

SWEAR London is built on a sustainable foundation, rejecting mass production in favor of
-
- order craftsmanship. All shoes are handcrafted in Portugal by experienced artisans, ensuring ethical labor, fair conditions, and a lower carbon footprint through local, transparent production.

By combining traditional techniques with a rebellious spirit, Swear challenges fast fashion with conscious choices — proving that sustainability and individuality can go hand in hand.

Your mission:

We are seeking a passionate and
- savvy Social Management & Customer Success Intern to join our dynamic team. This is an exciting opportunity for an aspiring marketing and customer experience professional to gain
- on experience in brand building, community engagement, and customer relationship management within the
- paced and
- driven world of fashion footwear. You will play a key role in amplifying our brand voice, connecting with our global audience, and ensuring a seamless customer journey from first contact to
- purchase.

The journey:

• Content Support: Assist in planning, creating, and scheduling engaging content (photos, videos, stories, reels, captions) for Swear London's social media channels (e. g. , Instagram, Tik
  Tok).
• Community Engagement: Actively monitor comments, messages, and mentions, responding to our audience in line with Swear London's brand voice and fostering a strong online community.
• Customer Support: Provide friendly and timely assistance to customer inquiries across multiple channels (email, chat, social media), ensuring an excellent service experience that reflects Swear London’s values.
• Order & Issue Resolution: Support in tracking customer orders, managing exchanges/returns, and resolving any
  - purchase issues with empathy and professionalism.
• Automation Process Support: Assist in setting up and optimizing automated workflows for customer communication (e. g. , order confirmations,
  - up emails, FAQs), helping improve efficiency and response times.
• Influencer & UGC Monitoring: Help track
  - generated content (UGC) and identify potential
  - influencers or brand advocates.
• Performance Tracking: Assist in collecting data and generating basic reports on social media performance, engagement rates, and audience growth.
• Campaign Support: Provide administrative and creative support for ongoing social media campaigns and product launches.

What you’ll bring to the team:

• Currently enrolled in or recently graduated from a degree program in Marketing, Communications, Fashion Management, Digital Media, or a related field.
• A strong passion for fashion, footwear, and the luxury lifestyle industry.
• Excellent understanding of major social media platforms (Instagram, Tik
  Tok, etc. ) and their unique features.
• Basic experience with content creation tools (e. g. , Canva, Adobe Express, Cap
  Cut) is a plus.
• Strong written and verbal communication skills, with an eye for compelling visuals and engaging copy.
• Highly organized, proactive,
  - motivated, and eager to learn in a
  - paced environment.
• Customer-oriented mindset with
  - solving skills and empathy.
• Interest in learning about automation tools (e. g. , CRM platforms, email automation) is a plus.
• Ability to work independently and collaboratively within a small team.

What you'll develop:

• Hands-on experience in social media strategy and brand management for a renowned footwear brand.
• Direct mentorship from experienced professionals.
• Opportunity to contribute to
  - world campaigns and see your work impact brand visibility.
• A valuable addition to your professional portfolio.
• A dynamic and creative work environment.

This is your chance to step into the industry, learn from the inside, and help shape the next chapter of sustainable,
- making footwear. Apply today — your journey starts here!