Business Development Representative SMB

Business Development Representative SMB

Join Zendesk as a Business Development Representative (SMB) based in Lisbon.

Job Description

Sales Development is the sales & talent pipeline driving the EMEA business. At Zendesk, we provide a world‑class training ground that helps you sharpen your skills and accelerate your career. We focus on recruiting and inspiring high‑potential talent and coaching for sales excellence.

This role is the start of an incredible career journey in sales and a key part of Zendesk’s continued success across EMEA. You will play a critical role in driving new business for our sales organization.

Responsibilities

• Be a key team member of the sales team, driving new business and delivering on the strategy for your region.
• Run a busy outbound pipeline of leads and provide top‑class customer experience.
• Use innovative prospecting into both cold accounts and into new groups and divisions of existing Zendesk customers.
• Generate high‑value pipeline through strategic and targeted prospecting into start‑ups, unicorns, or enterprise businesses.
• Show creativity and flourish naturally in a Zen environment, actively sourcing new leads through the use of social tools.
• Be motivated to overachieve on targets and metrics.
• Be the face of the brand, 100% focussed on building an outstanding customer experience.

Qualifications

• Minimum of 6 months of experience in a sales‑related environment.
• Passion to kick‑start or continue a career in consultative sales.
• Solid business experience (Saa
  S sales preferred), curious and customer‑centric.
• A “Can Do” / “Winner” attitude, with a hunger and self‑starter commitment to overachieve.
• Excellent written and verbal communication skills.
• Bachelor’s or Master’s degree is preferable.
• Fluency in English.
• Availability to work weekly in a hybrid model: Lisbon office and remotely.

Benefits

• Quality leadership team dedicated to your development and success.
• Experienced buddy to show you the ropes.
• Flexibility to work between home and office with all necessary equipment (Mac
  Book, office allowance, Sales Navigator, Zoom, etc. ).

Hybrid Working

Our hybrid model gives you a rich onsite experience packed with connection, collaboration, learning, and celebration, while also offering flexibility to work remotely for part of the week. This role must attend our local office for part of the week, with the specific schedule determined by the hiring manager.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Software Development

Equal Opportunity Employer

Zendesk is an equal‑opportunity employer and an AA/EEO/Veterans/Disabled employer. We are proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities.