Business Excellence Manager (x2) Lisboa

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces
TM 2024 ranking in Portugal in the 201-500 employees category by Great Place to Work Institute. We have a team of over 300 talented people with diverse nationalities and areas of expertise across Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and more. The AMGEN office in Lisbon’s city center fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients.

Overview

Business Excellence Manager is a
- hire opening (one permanent and one
- term to cover an employee on leave) to support all capabilities within the Amgen Capability Center Portugal (ACCP), including Site Operations and GCO Capabilities. The role leads business process improvement initiatives, partnering with capability heads and teams to analyze current processes, identify improvement opportunities, perform root cause analyses, and drive process optimization or transfers. The manager defines objectives, establishes timelines, monitors progress, and escalates issues when needed. The role also supports
- functional initiatives critical to ACCP’s
- term vision and reports to the Associate Director, Business Excellence Lead. Expected travel is mostly domestic (minimal international) up to 5% of the time.

Responsibilities

• Participate in process improvement projects to standardize, simplify and automate business processes to improve efficiency, effectiveness of process controls, and customer satisfaction.
• Proactively determine future process improvement opportunities and present options to leadership for review.
• Develop visual performance measurements and assist with operational design.
• Manage implementation and execution of
  - functional projects across ACCP.
• Assist capabilities in developing and monitoring key metrics to monitor performance in delivery to customers, business performance, and operational efficiency.
• Create and manage informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.
• Apply knowledge of customer needs and other internal/external contacts to identify meaningful process improvements.
• Identify and monitor recurring reporting requirements and project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
• Conduct insightful ad hoc analyses to investigate ongoing or
  - time operational issues.

Qualifications

• University Degree with a minimum of 5 years of experience in engineering operations, data analytics, project management and continuous improvement or IS.
• Demonstrated project management and Agile methodologies experience (SCRUM & SAFe), with strong organizational skills.
• Proficiency in data analytics, visualization, or automation tools (e. g. , Smartsheet, Alteryx, Power BI, JIRA).
• Experience in formulating data and ideas into concise visual communication (Power
  Point or equivalent).
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Demonstrated initiative and ability to influence without authority.
• Lean Six Sigma Green Belt or experience with process mapping and leading improvement projects.
• Excellent verbal, written, and interpersonal communication skills, with ability to present to leadership and coordinate functional leads for data updates.
• Full proficiency in English.

Benefits / What You Can Expect From Us

• Vast opportunities to learn, develop, and move up and across our global organization.
• A diverse and inclusive community where colleagues are empowered to bring ideas to the table, try new things, and act.
• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
• Flexible work arrangements.

Equal Opportunity

Amgen is an Equal Opportunity employer and will consider you without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.