Business Operations Lead

Business Operations Lead
Lisboa
Lisboa, Lisboa, Portugal

About ARC:

ARC International Design Consultants is an independent architecture and design company, with offices in London and Lisbon, offering expertise in complex project planning and design by a diverse team of specialists.

Already with a strong portfolio of
- profile projects in the Middle East, Europe and Africa, our vision is to be at the forefront of international design.

Designing projects of increasing scale, with huge social impact

Working across multiple regions, markets, and sectors

Part of the world's most ambitious future projects

Our
- disciplinary team draws from a wealth of experience across all sectors to create engaging landmark spaces, venues and communities that are well considered, flexible and future oriented. We are proud to be a close, talented team that is committed to excellence and continual development.

See more at

Please apply with your CV in English . Thank you.

We're currently seeking an experienced Business Operations Lead to join us in Lisbon. This is a key role for us which will be responsible for managing administrative and IT support functions while ensuring efficient operational processes across the business. This includes overseeing the Admin Support Specialists, coordinating IT-related tasks, and supporting Finance with invoicing for projects. The role requires strong organizational skills, process oversight, and
- departmental collaboration to ensure smooth
-
- day operations.

Responsibilities

Act as a central link between admin, IT, and leadership for operational matters.

Supervise and coordinate the Administration team in the UK and Portugal ensuring tasks are distributed effectively and service levels are met.

Oversee
-
- day office administration including procurement, vendor management, and facility support.

Ensure company policies, procedures, and standards are followed across all administrative activities.

Oversee project invoicing in collaboration with Finance.

Ensure accuracy and compliance of invoices with contracts, milestones, and client agreements.

Track invoicing progress, payment status, and outstanding receivables in collaboration with Finance

Maintain invoicing logs and prepare monthly invoicing reports for management.

Maintain oversight of project documentation, contracts, and operational files.

Support Finance and HR audits by providing relevant records and reports.

Coordinate with the Senior IT Specialist to align IT priorities with operational needs.

Ensure the allocation of IT equipment, accounts, and software licensing is planned and tracked.

Monitor IT support delivery indirectly through reporting from the Senior IT Specialist.

Provide regular updates on administration, invoicing, and IT service performance to the CEO.

Deliver operational reports for management meetings, highlighting risks and improvement opportunities.

Who We're Seeking:

15+ years experience in administration, operations, or business support.

Prior experience supervising staff (admin/IT support teams).

Knowledge of invoicing, procurement, and operational workflows.

Proficiency in MS Office, ERP/finance systems, and basic IT knowledge.

Strong organizational and multitasking skills.

Ability to handle confidential information with discretion.

Excellent interpersonal and
- solving skills.

If you're a highly organised and driven Business Operations Lead we would love to hear from you. ARC offers a competitive package, exciting projects and a
- knit team & collaborative work environment.