Business Operations Manager

Business Operations Manager
Lisboa
Lisboa, Lisboa, Portugal

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total
- inspiring complex change, enabling organizations to grow, building competitive advantage, and driving
- line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through
- edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will design the annual affiliation calendar and flagship events (e. g. Holiday Party, Office Retreat, Social Impact Day), while fostering
- functional partnerships, strengthening ties to BCG’s core business, and enabling a client (BCG)-first culture.

Aligned to the Enterprise Services’ Hub Management Service Line (HMS) model, your work will span across experience excellence, connections, and service culture, embedding belonging and vibrancy in every corner of the office.

YOU ARE GOOD AT

• Translating strategy into meaningful and inclusive workplace experiences.
• Leading
  -
  - end planning and delivery of
  - profile events and campaigns.
• Designing affiliation programs that reflect BCG’s values and strengthen community ties.
• Building strong relationships across teams, networks, and external partners.
• Managing vendors, budgets, and communications to a high operational standard.
• Using insights, feedback, and data to continuously enhance the employee experience.

Core Responsibilities

• Experience Excellence
  • Develop and deliver the office’s
    - round programming and signature events, reinforcing culture, service, and inclusion.
  • Shape the office identity and tone through thoughtful cultural moments, promoting existing recognition programs, and visual storytelling through compelling communications.
  • Partner with the Hub Leader, Hub Sponsor, and Senior Leadership Team to integrate leadership presence into key moments and milestones.

• Employee Engagement Strategy
  • Collaborate with HR and hub leadership to align affiliation with EVP and HMS goals.
  • Support employee onboarding and key lifecycle moments with branded, intentional touchpoints.
  • Tailor engagement based on employee survey data, culture goals, and evolving team needs.

• Creating Connections
  • Champion a client (BCGer)-first mindset by aligning experiences to BCG’s work, values, and people priorities.
  • Lead forums and campaigns that connect teams to each other, the broader business, and BCG’s social impact agenda.
  • Foster relationships with employee network leads, external vendors, and functional teams to
    - create
    - impact events.

• Office Communication
  • Own the tone, structure, and cadence of
    - wide communications related to events, affiliation, and engagement.
  • Draft, edit, and deliver clear and compelling messaging across multiple channels (email, Slack, signage, slideware, etc. ).
  • Tailor communications for specific audiences — from
    - staff updates to senior leadership moments — ensuring alignment with BCG’s brand and values.
  • Maintain consistency in how affiliation and culture messages are framed across platforms, making the LCW hub identity visible and vibrant.

• Operational & Vendor Management
  • Manage external vendors: evaluate performance, negotiate contracts, and oversee SOPs to ensure quality and efficiency.
  • Own event invoicing processes, ensuring accurate cost allocation to booking teams.
  • Track engagement outcomes, vendor SLAs, and program feedback to inform improvements.

What You'll Bring

• 7+ years’ experience in employee engagement, events, workplace culture, or corporate communications.
• Strong project management skills with experience running
  - scale events and
  - touch programs.
• Demonstrated ability to collaborate across teams and levels, including senior stakeholders.
• Confidence with budgets, supplier negotiations, and operational documentation.
• Excellent written and verbal communication skills with high attention to detail.
• Creativity, curiosity, and a deep sense of ownership for employee experience.
• Proficiency with Microsoft Office, Slack, and event/project management tools.
• Comfort working in an
  - person, dynamic, and visible role.
• Must be comfortable to be
  - office 4-5 days a week.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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