Business Operations Specialist Lisboa

Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first
- label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a
- edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage
-
- use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2. 5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of
- driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on
- 's lives?

About the Role

We are looking for a Business Operations Specialist to join our Business Operations team. This role involves managing and coordinating the operational implementation of new projects, ensuring successful onboarding and
- live.

The ideal candidate will combine strong organisational skills with the ability to respond effectively to
-
- day operational challenges, while maintaining a structured and empathetic approach.

As an Business Operations Specialist, you will:

• Lead the implementation, onboarding and
  - live of new projects
• Manage and oversee operational aspects of ongoing projects
• Create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with
  - functional stakeholders, ensuring alignment and smooth communication
• Drive structured processes to support operational efficiency and customer success

What makes you a great fit for this journey

• Based in the Lisbon region (mandatory);
• Fluency in Portuguese and English (mandatory);
• Availability for travel (mandatory);
• Proven experience in project management and/or operations management;
• Strong analytical skills with experience in reporting and dashboard analysis;
• Excellent organisational,
  - solving and communication abilities;
• Empathy, adaptability and resilience in handling operational challenges;
• Interest in contributing to impactful projects in the services sector.