Business Process Analyst Lisboa

Business Process Analyst
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset:

its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT:
  
  We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth
• DECSKILL BOOST:
  
  Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT:
  
  Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are seeking a process analysis service with expertise in ITIL and Service
Now, capable of collaborating with an experienced Global Process Owner to develop the new processes while ensuring compliance with global standards. This support will also involve managing key stakeholders and ensuring teams are onboarded to the new process. Expertise in working across multiple regions with diverse stakeholders, as well as delivering confident presentations to varied audiences, is essential.

The service will be responsible for delivering process documentation, training presentations, and managing the various sprints required to execute this efficiently. Additionally, there will be a necessity to conduct workshops in collaboration with the Client lead and support global standardization efforts.

• With 5 – 7 years expertise.
• Ideally, expertise in the following areas is desired:
  
  Service
  Now, ITIL, Change and Stakeholder Management, Process Design/Improvement, and Scrum.

If you’re interested in this job please send your CV to

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.