Business Process Analyst Trainee

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Job Description

We are looking for someone who can quickly engage in renewing and improving existing business processes through several phases, such as documenting and reviewing the current processes to identify bottlenecks, inefficiencies and areas for improvement. You will have the chance to utilize your problem‑solving and communication skills, as well as think outside the box. In this role, you will gain extensive knowledge of the organizational structure, end‑to‑end business processes, and the corresponding Business Operating Systems.

Position: Internship

Duration: 12 months

Start Date (tentative): December 2025

Location: Hybrid in Amadora, Portugal

How You Will Contribute And What You Will Learn

• Update the existing Business Processes Map, ensuring all corresponding inputs and outputs are accurately reflected.
• Refresh the Business and Operation Software Systems (B/OSS) and database maps, performing gap analysis and proposing solutions to close major gaps and boost quality and productivity.
• Identify opportunities for automation and AI‑enabled process optimization to eliminate manual tasks, improve efficiency, and reduce errors.
• Handle and synthesize large, unstructured datasets to develop forward‑looking proposals that enhance productivity and work quality.
• Collaborate with the team to research and evaluate modern automation and AI tools for potential implementation.

Key Skills And Experience

• Bachelor’s in Data Science, Business Administration, or a similar field (master’s degree preferred)
• Knowledge of MS Office tools (Excel and Power
  Point mainly)
• Fluency in English
• Excellent people and communication skills
• Objective thinking and problem‑solving abilities
• Self‑motivation and ability to work proactively without constant supervision

Nice to Have

• Contact with MS Power BI
• Experience in Flowcharts/diagrams drawing (Visio, MS Power
  Point)

Benefits for Trainees in Portugal

• Flexible and hybrid working schemes
• Meal allowance to support daily needs
• Well‑being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond

About Nokia

Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive, and accessible future.

About the Business Group

A robust digital backbone is the unsung hero of modern life, underpinning everything from daily interactions to cloud computing and critical infrastructure. The Network Infrastructure team is passionate about pushing the boundaries of what’s possible in networking, tackling the toughest challenges and delivering innovative solutions. We deliver trusted, purpose‑built IP, optical, fixed, and data center solutions that power the internet, drive the global economy, and support the mission‑critical industries that keep the world running.

Recruitment Process & Equal Opportunity

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

Note: please submit your CV in English to be considered.