Business Support Analyst - Portuguese Speaker Lisboa

Overview

We are looking for a Business/Systems Analyst who has core experience working with L2 service operations, in particular experience with infrastructure operations, user management tasks, incident management. The business analyst will have excellent communication skills and can adapt to a fast and
- changing landscape.

Responsibilities

• Be an integral part of the squad and drive positive customer satisfaction both in the incident management as well as user management tasks.
• Consume and understand complex systems, dependencies and use support documentation, logs and monitoring to achieve good results
• Analyse and document support processes / Knowledge Base, data flows, and system interactions
• Collaborate with engineers, testers, and other team members to ensure quality and timely delivery
• Communicate effectively with all levels of stakeholders, both verbally and in writing

Requirements and Experience

• At least 2 years of experience as a Business Analyst or Systems Analyst, working in an IT and/or technical environment is essential
• L2 service operations experience is essential
• Infrastructure systems experience is essential
• Previous or current experience in testing would be an advantage
• Excellent communication, presentation, and facilitation skills
• Must be able to work independently and proactively in a
  - paced and dynamic environment

Location and Duration

The duration of the statement of work will be 6 months, with a possibility of extension, depending on the project needs and performance.

Successful candidate will be required to be onsite for at least 1 day per week.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting