Business/System Analyst Lisboa

Business/System Analyst
Lisboa
Lisboa, Lisboa, Portugal

**Dutch System Analyst (Hybrid)**HCL Technologies is a
- generation global technology company that helps enterprises reimagine their businesses for the digital age;



with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. **Responsibilities**- Manage systems access approvals from the client, end customers, partners, and third parties. Manage access controls for new personnel starters, movers and leavers (employees/contractors)- Perform security license validation (cost down process). Coordinate scrub process (which is list of/report of individuals and what systems each person has access to), to perform oversight/control review of such access;



forward any system requests/changes to appropriate
- Perform UAT/Regression testing (service delivery focus);



perform Zero Testfor CRM (i. E. , test before business/production start);



perform business systems projects with respect to PEGA/CLICK- Provide incident management and support, perform ground plan maintenance;



Perform escalations forservice
- Customer account management;



Provide Business Continuity Plan (BCP) support for service
- Provide standard and
- standard service delivery reporting**Qualifications & Skills**- Minimum 2 years of experience in similar
- Relevant educational degree with relevant work
- Experience in analysing and documenting business and technical
- Extensive
- on experience in industry leading products for ticketing and call
- Analytical, attention to detail, dependability, integrity, adaptability, ownership and customer focus are the key competencies required for the role**Required Language Thresholds**:
- Dutch (Level C1/C2)- English (Level B2)**What We Offer**:
- Permanent contract;



- Competitive salary;

- Private health and life insurance from day one in the company;



- Working hours: Monday to Friday, day shift (hybrid);



- Meal allowance on card/voucher;



- Career progression opportunities;



- Parenthood program;

- Our facilities include an
- site gym;



indoor pool, fitness classes and a football pitch;



- Staff canteen with varied food options and
- facing balcony seating**Job Types**: Full-time, Permanent