Business Travel Agent - French/Italian - Relocation - Lisbon

Business Travel Agent - French/Italian - Relocation - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

Business Travel Consultant - Spanish - Start Date: January 2026

Location: Lisbon, PT

Department: Global Operations and Service (GOS)

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our
- growing Travel Experience team, you'll support our users' travel needs directly. You'll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you'll provide valuable feedback to our product, design, and engineering teams to enhance our
- facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You'll Do:

- Provide
- tier travel support via chat, calls, and emails

- Maintain
-
- date knowledge on suppliers, destinations, and systems

- Quickly assess customer needs, urgency, and preferences

- Accurately handle hotel, flight, car, and rail bookings

- Guide customers in
- service options on the Navan platform and app

- Respond promptly, meeting SLA expectations

- Follow company and customer policies, ensuring global compliance

- Give feedback to stakeholders on goal progress and key processes

- Participate in team meetings on products, suppliers, and industry updates

- Stay current on travel industry best practices

- Maintain attendance, complete assigned training, and meet performance metrics

What We're Looking For:

- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings;



3+ years with GDS(Sabre, Amadeus, or Galileo) - Mandatory

- Language: Fluency in English and Spanish - Mandatory fluency in both languages

- Customer Service: Background in contact center or
- facing roles

- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce

- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM

- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues

- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan is the leading
-
- one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan. Com.

Navan provides a comprehensive benefits package tailored to support your
- being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of
- person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through
-
- face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U. S. , Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize
- person connections and operate on a
-
-
- office work model. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attemptsto lure job seekers into sending money or personal information in returnfor fake job offers or coerce them into purchasing equipment by electronicfunds transfer (Zelle, Venmo, etc. ) Legitimate Navan recruiters will neverask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in "@navan. Com" or "@navan. Tech" or "@talent. Navan. Com".

#J-18808-Ljbffr