Business Travel Agent - French/Italian - Relocation - Lisbon

Business Travel Agent - French/Italian - Relocation - Lisbon
Viseu
Viseu, Viseu District, Portugal

Business Travel Consultant - French (Start Date: October)Business Travel Consultant - French (Start Date: October)2 weeks ago Be among the first 25 applicants
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START DATES: October
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!As a key member of our
- growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our
- facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do- Provide
- tier travel support via chat, calls, and
- Maintain
-
- date knowledge on suppliers, destinations, and
- Quickly assess customer needs, urgency, and
- Accurately handle hotel, flight, car, and rail
- Guide customers in
- service options on the Navan platform and
- Respond promptly, meeting SLA
- Follow company and customer policies, ensuring global
- Give feedback to stakeholders on goal progress and key
- Participate in team meetings on products, suppliers, and industry
- Stay current on travel industry best
- Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings;



3+ years with GDS(Sabre, Amadeus, or Galileo) – Both
- Language: Fluency in English and French - Mandatory fluency in both
- Customer Service: Background in contact center or
- facing
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Seniority
- Seniority level
Mid-Senior level
Employment
- Employment type
Full-time
Job
- Job function
Management and Manufacturing- Industries
Software Development
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