Business Travel Consultant - French (Start Date: October) Lisboa

Business Travel Consultant - French (Start Date: October)
Lisboa
Lisboa, Lisboa, Portugal

Business Travel Consultant - French (Start Date: October)

Location: Lisbon, PT

Department: Global Operations and Service (GOS)

Join Navan in Powering In-Person Connections with Relentless Innovation

START DATES: October

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our
- growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our
- facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE:

Candidates must reside in Portugal for consideration, or be willing to relocate. Please submit all applications in English.

What You’ll Do:

1. Provide
   - tier travel support via chat, calls, and emails
2. Maintain
   -
   - date knowledge on suppliers, destinations, and systems
3. Quickly assess customer needs, urgency, and preferences
4. Accurately handle hotel, flight, car, and rail bookings
5. Guide customers in
   - service options on the Navan platform and app
6. Respond promptly, meeting SLA expectations
7. Follow company and customer policies, ensuring global compliance
8. Give feedback to stakeholders on goal progress and key processes
9. Participate in team meetings on products, suppliers, and industry updates
10. Stay current on travel industry best practices
11. Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English and French - Mandatory in both languages
• Customer Service: Background in contact center or
  - facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan is the
-
- one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with
- time visibility, savings, and control.

Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9. 2B, Navan is
- positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern,
- centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based
- touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Navan provides a comprehensive benefits package tailored to support your
- being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and pet insurance.

Workplace Policy

Navan believes in the value of
- person connections, whether that is sitting down to have lunch with one another, taking a walking break, or collaborating in a room together. The connections forged through
-
- face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U. S. , Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize
- person connections and operate on a
-
-
- office work model. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable laws. Navan will reasonably accommodate qualified individuals with disabilities in connection with applications for employment as required by law.

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We are aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information for fake job offers or to purchase equipment via electronic transfer (Zelle, Venmo, etc. ). Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available jobs are posted on Navan’s website, and recruiters will use email addresses ending in “@navan.com”, “@navan. tech”, or “@talent. navanco.com”.

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