Business Unit Lead Contract Support Lisboa

Business Unit Lead Contract Support
Lisboa
Lisboa, Lisboa, Portugal

BUSINESS UNIT LEAD CONTRACT SUPPORT - Lisbon

Job ID

Posted

03-Oct-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Accounting/Finance, Engineering/Maintenance, Facilities Management

Location(s)

Lisbon - Lisboa - Portugal

Business Unit

• Understand, anticipate and deliver the needs of the BU. Use this knowledge to anticipate requirements and proactively put measures in place and communicate effectively.
• Build customer relationships and demonstrate added value of CBRE Business Unit central support.
• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
• Promote the use of Power
  BI reports within the Business Unit to proactively manage operational KPI's, including work order profitability, GRNI, UBR/UER, aged unreceipted open purchase orders, exception pool, preferred supplier usage, etc.
• Set up and lead meetings with Contract Managers and Contract Support meeting the regular cadence of Business.
• Monitor submission of weekly timesheets to both Payroll and My
  Finance.
• Ensure the BU Contract Support team are aware of all deadlines and that these are achieved.
• Review these reports to identify development areas and put actions in place to remediate
• Anticipate any potential issues and support and implement solutions where necessary.
• Convey messages and ideas clearly and openly. Involve people and influence decisions.
• Support the preparation and delivery of Business Unit Reviews via AIQ.
  
  Ensuring business policies and processes are effectively communicated and implemented within the Business Unit.

People

• Provision of leadership and guidance, advice, coaching and direct support to the existing BU Contract Support team. Regular onsite support provided, prioritising those most in need.
• Take the lead in Contract Support meetings and keep the team abreast of any updates or developments as required.
• Support F&CSM in recruitment of new Contract Support.
• Enroll all new starters on mandatory Local FM onboarding training. Provide additional induction and training of new Contract Support to understand the contract/Business Unit requirements and expectations.
• Set out early the development plan and expectations and manage the development of new starters.
• Lead the team performance through motivation and commitment.
• Conduct Appraisals annually and Personal Development Plans as and when required
• Act as cover for onsite contract support for any absence/short-term support.
• Manage time adequately to allow sufficient time to offer onsite support to Contract Support and Contract Managers.
• Achieve results within quality and time restraints.
• Actively participate in a diverse and effective team.
• Solve Contract Support queries quickly and efficiently.
  
  Share best practice, innovation and culture carrier.

Finances

• Manage the Contract Support Team in the production of billing application, calculating margins, raising invoices and submitting to client.
• Support Head of Projects raise sales invoices
• Support F&CSM track Business Unit billing.
• Manage the Contract Support Team control key financial metrics ahead of Month End Close, communicating clear targets and expectations.
• Assist F&CSM complete month end close – review work order profitability, past due unreceipted PO's, run contract P&L reports, support understanding and correction of unposted AP reconciling item, etc.
• Manage Business Unit overheads, managing purchase orders, receipting and settlement of supplier invoices as required.
• Review and manage the weekly BU KPI reports and commentary.
• Identify BU weaknesses;
  
  suggest and implement improvement plans.
• Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
  
  Meet key deadlines set.

Quality

• Familiar with daily operations and the scope of the contracts in the Business Unit.
• Monitor Business Unit annual subcontractor purchase orders, confirm that they are raised in line with OP18, any gaps are proactively identified and remediation plan in place.
• Ensure use of Preferred Suppliers is maximized and best practice "better buying" is in place.
• Monitor usage of Preferred Supplier usage.
• Manage CAFM system as super/key user in the Business Unit, awareness and ability to support managing PPM records, reactives and reporting as required.
• Ensure CBRE systems (web quote, e
  Logbook's, QHSE, etc. ) are in use and kept up to date.
• Support the mobilization of new contracts.
• Share best practice.

Policy and Procedures

• Ensure company policies and procedures are adhered to consistently throughout the Business Unit Contract Support Team.
• Deliver the accuracy and integrity of accounting records and financial systems, identify opportunities to enhance system efficiencies.
• Demonstrate knowledge of procedures and processes and deliver these to the required standard.
• Deliver and maintain compliance through the required procedures and processes through the BU Contract Support Team.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Accreditation or degree from a
- year program with emphasis in accounting or finance required plus a minimum of one year accounting or finance experience required. Degree from a
- year college or university program with an emphasis in accounting, finance or related field preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to effectively respond to basic inquiries or requests, and successfully convey and explain system and accounting issues to
- system users.

FINANCIAL KNOWLEDGE

Requires basic knowledge of accounting terms.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to comprehend, analyze, and solve basic problems in standard and
- standard situations. Requires basic analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Intermediate knowledge of computer software and hardware (i. E. Microsoft Office Suite Products). Advanced organizational skills, attention to detail, and openness to new ideas and procedures.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause
- term impact to
- workers and supervisor.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our