C1 Spanish Customer Advisor – Low Cost Airline | Lisbon | 1,000 Welcome Bonus Lisboa

C1 Spanish Customer Advisor – Low Cost Airline | Lisbon | 1,000 Welcome Bonus
Lisboa
Lisboa, Lisboa, Portugal

C1 Spanish Customer Advisor – Low Cost Airline | Lisbon | €1, 000 Welcome Bonus

 
Location:
 Lisbon, Oriente (On-site)

 
Start Date:
 25 September

About the Role

Join one of Europe's leading
- cost airlines, connecting major cities across Europe, North Africa, and the Middle East. This is your chance to be part of an international team, supporting travellers while enjoying life in sunny Lisbon.

Key Responsibilities

• Provide
  - class customer support via calls, emails, and chat
• Handle sales enquiries, general information requests, and customer complaints
• Manage sensitive cases, including escalations from regulatory bodies
• Oversee booking management: create, modify, and cancel reservations
• Support
  - office operations: ticket issuance, modifications, cancellations
• Deliver
  - time, accurate travel information to customers
• Create positive, memorable experiences by exceeding customer expectations
• Actively listen and adapt solutions to each customer's needs

Requirements

• C1 level Spanish (mandatory)
• B2 level English (mandatory)
• Minimum 6 months' experience in a customer service role (essential)
• Previous experience in tourism/travel is a plus
• Strong communication skills, empathy, and teamwork spirit
• Experience with GDS tools (Sabre, Amadeus, Galileo) is an advantage
• Flexibility to work rotational shifts (Mon–Sun, 08:00–21:00, with 2 rotating days off)

Salary & Benefits

• Base salary:
   €1, 050 x 12 months
• Performance bonus:
   €100 x 12 months
• Transportation allowance:
   €20 x 12 months
• Meal allowance:
   €145 x 12 months
• €1, 000 welcome bonus