Capacity Business partner Lisboa

Title and Summary

Capacity Business Partner

Director, Strategic Capacity Planning & Business Process Improvement

Overview

Mastercard Services is a strategic growth engine, delivering differentiated,
- driven solutions that help clients scale and succeed globally. This agile team is responsible for
-
- end solutions for a diverse global customer base, including consulting, loyalty and marketing programs, test‑and‑learn experimentation, and
- driven information and risk management services.

The Client Services (CS) organization delivers our products and solutions to clients. The Client Services Strategy & Operations group (S&O) continuously improves overall efficiency. This role focuses on Services Capacity Planning and Management, partnering with Product, Sales, and Client Services teams to translate strategic demand forecasts into actionable capacity plans.

Responsibilities

• Partner with Product, Sales, Client Services, and Finance teams across global and regional markets to influence strategic decisions.
• Lead the analysis of current and future capacity requirements based on capacity drivers, business forecasts, market trends, and operational demands.
• Orchestrate end‑to‑end decision workflows, enabling full alignment between all stakeholders.
• Collaborate with cross‑functional teams to assess capacity constraints, identify opportunities for improvement, and develop actionable plans to optimize resource utilization.
• Establish and maintain performance metrics and KPIs to enable a strategic review of capacity utilization, efficiency, and effectiveness.
• Provide strategic guidance and recommendations to senior leadership on resource allocation, investment decisions, and capacity expansion initiatives.
• Foster a culture of accountability, innovation, and collaboration within the capacity planning function and across the organization.
• Drive continuous improvement initiatives to enhance capacity planning processes, tools, and methodologies.
• Lead a high‑performing team, fostering a culture of strategic thinking, operational excellence, and cross‑functional collaboration.

All About You

• Proven track record of success in developing and implementing capacity planning strategies or advanced
  - driven processes in complex,
  - paced environments.
• Strong analytical skills with the ability to translate data insights into actionable recommendations and strategic initiatives.
• Strong business acumen and consulting mindset.
• Excellent leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
• Key team‑player mindset and ability to partner within a
  - functional team.
• Expertise in Excel, comfort with data, and experience with Alteryx, Airtable, Power-BI, or Tableau is a strong plus.
• Demonstrated ability to drive results, manage multiple priorities, and thrive in a dynamic, evolving environment.
• Professional services experience is a plus.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Additional Information

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Business Development and Sales

Industries: Financial Services, IT Services and IT Consulting, and Technology, Information and Internet