Car Remote Repair Expert | French speaker Lisboa

Locais da Bosch

Lisboa

Entidade legal: Bosch Security Systems

Car Remote Repair Expert | French speaker • Vaga publicada 08/29/2025 • ID da vaga REF171206F

Suas tarefas

• Respond to all calls, emails, and common requests for technical 1st level support
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• 1st level resolution rate: 50% after 6 months, 70% after 12 months
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote according to business needs.

O teu perfil

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
• Experience: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
• Languages: French oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
• Team player with 100% service and solutions focus
• Methodical troubleshooting skills
• Basic knowledge of IT systems a plus
• Customer-facing professional experience a plus
• Soft skills: Customer orientation, professional communication, ability to work well in difficult situations

What We Offer You

• Challenges in an international environment
• Career opportunities in one of the world’s leading companies
• Flexible hours, medical services
• Employee discounts, sports and health activities
• Canteen, good access to public transports
• Space for creativity

Sobre nós

Bem-vindo a Lisboa — Bosch Lisboa oferece vendas, marketing, IT e serviços de RH para a Europa. A localização facilita um estilo de vida de alta qualidade e transporte acessível.

At Bosch, we shape the future by inventing
- quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is
- solid: we grow together, we enjoy our work, and we inspire each other. We are committed to diversity and equal opportunity for all applicants.

Próximos passos:
- se online e siga o status da sua candidatura. Entrevistas podem ser virtuais ou presenciais.