Car Rental Damage Analyst Lisboa

Car Rental Damage Analyst
Lisboa
Lisboa, Lisboa, Portugal

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Our story was written together with all those who are now our colleagues and those who have once been. . . They are all part of the Klass Wagen story. We thank every member of our team for their effort in putting the customer first and delivering excellent service.

Customer appreciation for our services has helped us grow year after year and become an international car rental company with offices located in +10 cities across Europe.

Schedule: Monday to Friday

• Training: On-site (up to 3 months)
• Post-training: Hybrid (3 days
  - office, 2 days remote)

What we offer:

• Salary package up to €1400 gross (fixed salary + meal card + performance bonuses)
• Health insurance at discounted price
• Childcare allowance through Coverflex
• A friendly team
• Potential for relocation or international experience
• Opportunities for professional growth and development
• Managers who care about the
  - being of employees and support them both professionally and personally

Responsibilities:

• Damage documentation – Accurately record all existing or new damages using photos and digital tools;
• Damage classification – Assess the severity of the damage (cosmetic vs. structural) to determine necessary actions;
• Customer interaction – Clearly explain any damage findings to clients in a professional manner;
• Cost analysis – Estimate repair costs and propose
  - effective solutions;
• Report management – Prepare regular incident reports for internal tracking and improvements;
• Compliance with regulations – Ensure procedures align with insurance and legal standards;

Languages: Fluency in Portuguese and English

Skills:

• Attention to detail – Crucial for spotting even minor damages on vehicles
• Technical automotive knowledge – Basic understanding of vehicle mechanics and bodywork for accurate assessments
• Communication skills – Ability to explain findings and procedures clearly to customers and colleagues
• Organizational skills – Manage multiple inspections and reports efficiently
• Time management – Quickly assess vehicles, especially during peak times
• Computer literacy – Use of fleet management software, damage recording systems, and reporting tools
• Conflict resolution – Handle disputes or disagreements with customers calmly and professionally
• Teamwork – Collaborate with logistics, customer service, and maintenance departments

Why Klass Wagen?

Join us in shaping the future of car rentals!

A World of Opportunities: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.

Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring transparency and trustworthiness. Ambition fuels our determination to innovate and surpass expectations. Professionalism commits us to delivering the highest standards of service. Fellowship unites us as a team.

15 Years of Excellence: With over a decade of experience, we've cultivated a reputation for exceptional service and competitive prices in Romania, Hungary, and Portugal.

Are you ready to steer your career toward excellence, integrity, and a brighter future in the car rental industry?

Together, we'll drive change and create a future where affordability meets quality.