Care Engineer

Technical Support Engineer – e
Mobility

We’re currently supporting a global technology leader in their search for a Technical Support Engineer to join their growing e
Mobility division. In this role, you’ll provide advanced remote technical support for EV charging systems, helping to drive innovation, improve product reliability, and ensure exceptional customer satisfaction.

• Provide advanced remote technical support and perform root cause analysis for EV charging systems, ensuring timely and effective solutions
• Support system integration between chargers, vehicles, and backend systems to enhance interoperability and performance
• Manage technical escalations, maintaining thorough documentation of issues, resolutions, and lessons learned
• Work closely with product and R&D teams to identify recurring issues and contribute to product improvements
• Deliver coaching and feedback to frontline support teams to strengthen
  - contact resolution rates and overall service quality

• Strong foundation in electronics, IT systems, energy technology, or communication networks
• Several years of experience in technical support or
  - facing engineering roles, ideally within the EV charging or e
  Mobility industry
• Good understanding of charging standards and communication protocols (Type 2, CCS, OCPP)
• Excellent
  - solving and analytical skills, with a structured and collaborative approach to work
• Fluent English communication skills; additional languages are a plus

• Degree in Electrical Engineering, Electronics, or a related technical field
• Alternatively, a completed technical apprenticeship with further qualifications and substantial hands‑on experience

Technical Support – Czech & English (M/F) – Lisbon

Location: Lisbon, Portugal. Shift pattern: 40 hours per week, Monday to Friday 8am–6pm.

You will turn customers’ issues into opportunities, providing technical support and ensuring satisfaction with a touch of magic. The role encompasses problem identification, investigation, and resolution, both over the phone and through web‑based channels. Your daily routine includes collaborating with management and engineering to address service issues, produce bug fixes, develop test cases and - recharge issues to management when appropriate, keeping customers informed.

• Native Czech level proficiency
• Fluent in English (C1/C2)
• Previous experience working with DNS (types or records, record creation, DNS management, DNS troubleshooting)
• Experience with Office 365 Directory Synchronization tool (Dir
  Sync)
• Experience with Microsoft Azure Active Directory Connect tool (AD Connect)
• Experience with Active Directory (FSMO Roles, Active Directory Domains and Trusts)

Tier 1 Technical Support Specialist – German, Dutch with English

As a Level 1 Technical Support Specialist in our e
Mobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience.

• Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage
• Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues
• uide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations
• scalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation
• ontribute to knowledge management and continuous improvement based on daily operations and recurring issues
• rioritize case handling based on service level agreements (SLAs), warranty status, and issue severity
• ccurately log all support interactions and technical findings in the ticketing system (e. g. , MS Dynamics 365 Customer Service)
• monitor and report recurring technical issues to support trend analysis and product reliability improvements
• tay current with the latest EV charger models, firmware updates, and support procedures
• nsure compliance with safety and operational standards during all remote support interactions

• igh school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus
• xperience in a
  - facing technical support role, preferably in a call center or e
  Mobility environment
• asic understanding of electrical systems, Io
  T devices, and network troubleshooting (e. g. , Wi‑Fi, Ethernet, SIM-based connectivity)
• amiliarity with EV charging standards and protocols (e. g. , Type 2, CCS, OCPP) is an advantage
• trong communication skills with the ability to explain technical concepts clearly to non‑technical users
• roficiency in using CRM and ticketing systems
• pability to work in a
  - based environment, including weekends and holidays
• languages: Proficiency in English is required;
  - level German or Dutch is mandatory
• referably has experience managing different support channels (chat, email, voice, back office)
• ork in a hybrid setup
• esidence in the Lisbon area