Care Engineer Amadora

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Job Description

As a Care Specialist at Nokia, you will be a key player in our Customer Care team, dedicated to delivering exceptional support to clients and internal stakeholders in the
- paced world of Cloud technologies. You will leverage your expertise in Kubernetes/Open
Shift, Linux, and networking to diagnose and resolve incidents, ensuring a seamless customer experience. Collaborating closely with Level 3 teams and market representatives, you will take end‑to‑end ownership of care cases, driving performance management and delivering innovative solutions. Our work environment is dynamic and supportive, with a focus on continuous improvement and automation. You'll thrive as part of a diverse, global team, emphasizing a customer‑centric approach and fostering cross‑cultural collaboration. Your contributions will directly impact our success in providing outstanding service and building strong customer relationships.

How You Will Contribute And What You Will Learn

• Provide expert support in Kubernetes/Open
  Shift, CNF, or Open
  Stack environments to ensure optimal service delivery.
• Act as the primary interface for customers, managing end‑to‑end ownership of care cases with a customer‑centric approach.
• Conduct in‑depth incident diagnosis and facilitate troubleshooting sessions, ensuring swift resolution of technical issues.
• Collaborate closely with Level‑3 teams and Market teams to streamline care delivery and performance management.
• Participate in weekly case review meetings to assess case statuses and improve service outcomes.
• Implement process automation and simplification strategies to enhance operational efficiency in a fast‑paced environment.
• Provide 24/7 on‑call support for critical incidents, ensuring reliability and customer satisfaction.
• Utilize cross‑cultural knowledge to effectively engage with global teams and deliver superior solutions.

Key Skills And Experience

You have:

• 4‑6 years of relevant experience or a graduate equivalent (or higher) degree.
• 8+ years of experience in customer‑facing roles or Kubernetes development (less experience considered for Kubernetes profiles).
• Kubernetes/Open
  Shift development/testing/support expertise, or CNF support/deployment expertise, or Open
  Stack support/development/testing expertise.
• Linux Level‑3 expertise.
• Basic Level‑2 networking expertise.
• Customer‑centric approach with end‑to‑end ownership of care cases.
• 24x7 on‑call support availability.
• Ability to collaborate with L3 and market teams for case governance.

It would be nice if you also had:

• Management experience in a technical support environment.
• Advanced skills in integrating theory and principles with organizational practices.
• Cross‑cultural knowledge and a global mindset.

What we offer

Nokia offers continuous learning opportunities, well‑being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Diversity & Inclusion

• One of the World’s Most Ethical Companies by Ethisphere
• Gender‑Equality Index by Bloomberg
• Workplace Pride Global Benchmark

Nokia is committed to inclusion and is an equal‑opportunity employer. At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

About The Team and Benefits

• Flexible working arrangements and additional flex benefits to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Medical and life insurance plan, plus paid sick leave for added security
• Meal allowance to support daily needs
• Car allowance based on eligibility
• Well‑being programs to support your mental and physical health
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: IT Services and IT Consulting and Telecommunications