Career-Changing Customer Experience Specialist Viseu

Career-Changing Customer Experience Specialist
Viseu
Viseu, Viseu District, Portugal

Job Description

Experience a
- changing opportunity in our dynamic environment. As a Customer Service Representative, you will play a crucial role in ensuring exceptional customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels.

We are seeking a highly skilled and motivated individual who can respond to inbound customer requests, document relevant case information, and collaborate with other technicians to resolve or properly close help tickets.

Your key responsibilities will include:

• Responding to customer inquiries in a timely and professional manner
• Documenting case information accurately and efficiently
• Collaborating with other team members to resolve complex issues

Required Skills & Qualifications

To succeed in this role, you will need:

• A high level of Dutch (written and oral) and fluency in English (B2)
• Excellent writing and verbal communication skills to simplify technical language for
  - technical users
• Patient and effective communication skills when dealing with customers
• The ability to stay
  -
  - date with the latest IT and
  - related trends
• Proactivity,
  - motivation, and excellent teamwork skills

Benefits

This is a
- time position with indefinite contracts, offering:

• Competitive salary and
  - based bonus
• Central location in Lisbon, Portugal
• Bring-a-friend referral opportunities
• Full paid training on the company and project
• Career development programs, specialized courses, and language classes

Other Information

We are an
- opportunity employer committed to creating a diverse and inclusive work environment. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences.