Career Development Opportunities In Customer Service Porto

Career Development Opportunities In Customer Service
Porto
Porto, Porto District, Portugal

Job Description

Experience a transformative career opportunity in customer service.

We're a leading global technology and services provider, empowering top brands to improve their businesses with innovative solutions and integrated expertise.

In this role, you will ensure the successful delivery of our clients' operational goals by providing exceptional customer experiences. Your responsibilities will include:

• Receiving inbound calls from customers regarding contract cancellations or renewals.
• Communicating with existing customers and internal stakeholders to resolve issues and provide tailored services.
• Answering customer queries, arranging services, and updating customer information in our internal database.
• Analyzing customer behavior to tailor services that meet their needs and preferences.
• Handling customer complaints by understanding client needs and responding effectively.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business, focusing on revenue growth.
• Participating in regular coaching sessions with team managers and quality coaches to propose customer retention solutions and improve call structure.
• Documenting customer notes and actions taken on each call.
• Building positive relationships with customers, team leaders, and operations teams.

Required Skills and Qualifications

To succeed in this role, you will need:

• An advanced level of French (written and oral) (C1).
• English language proficiency at an intermediate level.
• Prior customer service experience is mandatory, with a minimum of 6 months.
• A high level of curiosity about the cryptocurrency market.
• The ability to communicate effectively, both written and verbally.
• Skills in
  - tasking and working under pressure.
• A fast learning pace and diligence in your work.

Benefits

As a valued member of our team, you can expect:

• Full-time employment with indefinite contracts (negotiable depending on experience and client needs).
• Competitive salary and
  - based bonuses.
• Central location in Porto, Portugal.
• Bring-a-friend referral bonus opportunities.
• Comprehensive training on the company and project.
• Career development programs, specialized courses, and language classes.

Others

At our organization, we are committed to equal employment opportunities for all candidates and strive to create a work environment free from discrimination and harassment. We welcome applications from diverse backgrounds and qualifications. In accordance with Portuguese law, only applicants who are legally authorized to work in Portugal will be considered for this position.