Career Growth Opportunity - Customer Support Role Porto

Career Growth Opportunity - Customer Support Role
Porto
Porto, Porto District, Portugal

Welcome to a new challenge in your career journey! We are looking for a talented individual to join our team as a Customer Support Representative.

Job Description

We offer an exciting opportunity to work with us, providing exceptional customer support and ensuring that our clients' expectations are met. As a Customer Support Representative, you will be responsible for handling incoming support inquiries efficiently and effectively, following standard operating procedures and escalating complex issues as needed.

You will also have the opportunity to investigate and collect information to provide to customers, and provide detailed and organized customer support while seeking initiatives to improve the overall customer experience.

• Evaluate and resolve customer complaints in a timely and professional manner.
• Communicate with customers via various channels, including chat and email.
• Collaborate with internal teams to resolve customer issues and improve processes.

Requirements

To succeed in this role, you will need:

• A high level of proficiency in Spanish (written and oral) (C1) and good English skills (B2).
• Understanding of how social platforms function.
• Proven computer skills and diligence.
• High attention to detail and
  - solving mindset.
• Excellent written and verbal communication skills.

What We Offer

We offer a range of benefits to support your unique lifestyle:

• Full-time contract (with the possibility of renewal).
• Competitive salary and performance bonus.
• Welcome Bonus of €1000.
• Central location in Porto, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.

About Us

We are an
- opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. We are proud to be recognized with awards such as