Cargo Director - Portugal - Lisboa

Role Purpose

Responsible for the effective management of the cargo business in Portugal to include facilities in Lisbon, Porto, Funchal and Porto Santo.

Main Accountabilities

Oversee performance and operational effectiveness of cargo station managers at key hubs, ensuring efficient management of significant cargo volumes with a focus on safety, compliance, and service excellence.
Provide overarching leadership and strategic direction for all cargo operations across Portugal.
Support commercial initiatives to grow the cargo business, including identifying new opportunities, building customer relationships, and contributing to commercial proposals in coordination with the VP Portugal and VP Cargo Europe.
Ensure all cargo operations meet or exceed regulatory and internal safety and security standards. Promote a
- first culture and manage incident response and mitigation where required.
Responsible for the financial performance of the cargo business in Portugal, including budgeting, forecasting, and cost control. Ensure financial targets and KPIs are achieved across all cargo stations.
Maintain contact and effective working relationships with external authorities (Airport authority, Civil Aviation Authority, Customs, and other regulatory bodies. )
Drive continuous improvement initiatives to enhance operational efficiency, quality, and customer satisfaction. Engaging with airline customers to build strong working relationships to ensure continuity and to achieve positive service levels.
Work with external suppliers and Menzies central services to enable operations to be fully resourced and to operate efficiently.

Qualifications, Competencies & Experience

Strong leadership qualities and a desire to succeed.
Educated to university entrance level as a minimum and a candidate with degree level education would be preferred.
Be fluent Portuguese and have a high standard of spoken and written English language skills.
Previous management experience within an aviation business, particularly in a cargo environment.
Be able to communicate effectively to build relationships with a wide range of people from the
- line staff, supervisors, management and peers up to board level.
A track record of leading a large team in a complex cargo operation.
Have knowledge of ISAGO standards and audit process.
Able to demonstrate the ability to deliver against customer service level agreements and key performance indicators. (SLA’s and KPI’)
Experienced in customer relationship management (CRM).
Must have good interpersonal skills and demonstrate customer focus and organisational skills.
The ability to challenge the status quo, identify new operational methods and identify new solutions to any barriers to success.