Cash Collection And Claims Team Leader (Lisbon) Viseu

Cash Collection And Claims Team Leader (Lisbon)
Viseu
Viseu, Viseu District, Portugal

We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector. We are currently looking for a **Collections / Claims Team Lead. **Reporting to Collection, Credit, Billing and Payment Application Supervisor this professional will be leading a team in Collection for one of our Markets. **A day in the life of. . . **- Manage customer/account queries to ensure sales ledger balances are clean on customer account;



- Successfulmanagement of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers;



- Responsible to notify Markets of uncollectable debt risks &mitigate where possible;



- Supervise intensive collection activities based on Market Collection Strategy;



- Supervise incoming collection concerns from the customer and internal stakeholders;



- Lead implementation and execution of team’s daily activities and functions in team;



- Ensure Global and E2E compliance for activities performed in team;



- Work on implementationof O2C plans and objectives, in line with the strategy;



- Monitor, performand execute the performance service level agreements (SLA’s) and indicators of services (KPI´s);



- Drive action plans to correct deviations in services and ensure process improvement;



- Perform Continuous Improvements programs and standardization of processes across all markets in scope;



- Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;



- Evaluates team performance and conducts regular appraisals. **What will make you successful**- Ability to develop and lead a team, previous experience in the role necessary;



- Successfulexperience in delivering services through Shared Service partners;



- Knowledge in Financialarea;



- Knowledge in SAPsolution;



- Solid knowledge of MS office, particularly Excel and reporting tools (e. G. Power Bi);



- Strong leadership skills;



- Strong level of English and one of the following languages:

French, German, Spanish or Italian;



- Good communication skills, both written and verbal, to effectively address and influence internal and external customers;



- Adaptability to changeand cope in
- paced environment;



- Analyticalcapability;

**Weoffer**:

- Direct contract with our client. - Competitive salary and annual bonus according to your performance. - Flex Benefits - you can chose what benefit is more suitable to you. - Hybrid work schedule (Oeiras, Lisbon)- Career progression and possibilities for International Career. - Initial and continuing training. **We're waiting for you!