Cash Collection Junior Specialist - Italian Speaker

Cash Collection Junior Specialist - Italian Speaker
Lisboa
Lisboa, Lisboa, Portugal

We are recruiting for the Shared Services Center of a multinational leader in the global food retail sector.

They are currently looking to strengthen their team with a Cash Collection Junior Specialist for the Italian Market (M/F) for the region of Linda-a-Velha, or Braga.

Main responsibilities:

Manage customer/account queries to ensure sales ledger balances are clean on customer account;



Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;



Notify Markets of uncollectable debt risks & mitigate where possible;



Collection activities based on Market Collection Strategy;



Respond to incomingcollection concerns from the customer and internal stakeholders;



Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;



Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's);



Participate in KPIstrends (SLAs), root cause analysis of mistakes/errors and problem solving;



Execute identifiedbusiness and internal controls of Collections processes;



Review and proposeupdates, through company, to the Standard Routines due to legal or process changes.

Ideal Profile:

Degree in Business, Finance, Economics or similar preferred but not essential;



Knowledge of basic
Finance Terminology and notions required (Debit and credit Accounting rules);



Fluent in English and Italian;



Good computer skills, including Microsoft Office applications;



Good
- solving and analytical skills;



Positive Thinking, willingness to learn and a Team Player attitude required;



Good Organization and Prioritization skills to be able to cope with a
- paced environment;



Strong work ethic and Respectfulness required.

We offer:

Direct contract with our client.

Competitive salary and annual bonus according to your performance.

Flex Benefits - you can chose what benefit is more suitable to you.

Remote or hybrid work schedule - must live in Portugal.

Career progression and possibilities for an International Career.

Initial and continuing training.

We're waiting for you!

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