Cash Collection Specialist - Swedish speaker Oeiras

Cash Collection Specialist - Swedish speaker

Location: Braga/Lisbon (Portugal). Employment type: Full-time, Hybrid mode. Fluent in Swedish (C1/C2 level) and good level of English.

About Us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team players,
- savvy, with an entrepreneurial mindset, and who can flourish in a
- paced, dynamic environment. Diversity and inclusion are core values at NBS. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist - Swedish Speaker. Reporting to the Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer accounts and maximize On Time Payment for all customers.

A day in the life of. . .

• Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.
• Successfully manage due and overdue balances on customer accounts, maximizing On Time Payment for all customers.
• Notify markets of uncollectable debt risks and mitigate where possible.
• Conduct collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on Customer Service, ensuring good communication to identify and resolve problems on customer’s accounts.
• Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
• Participate in KPI trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Execute identified business and internal controls of Collections processes.
• Review and propose updates to the Standard Routines due to legal or process changes.

What Will Make You Successful

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Swedish.
• Strong computer skills, including Microsoft Office applications (Word, Power
  Point, Excel).
• Strong problem solving and analytical skills.
• High customer service skills.
• Able to propose and implement improvements in procedures.

What We Offer

• Development of expertise in Nestlé’s Shared Services Business.
• Immersion in a culturally diverse team.
• Local and International Exposure.
• Flexible working environment.
• Engagement and wellbeing activities.
• Competitive salary and annual bonus according to your performance.
• Meal Allowance Card.
• Flex Benefits - choose what benefits are more suitable for you.
• Part of the Nestlé Club with partner discounts.
• Free coffee at the office.
• Company equipment according to professional needs.
• Medical support available at the Office (in Lisbon).
• E-learning courses and training programs to help you grow.
• Career progression and opportunities for international career.

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EEO statement: Nestlé is an equal opportunity employer and we value diversity and inclusion in our workforce.