Cash Management Client Support Officer French Speaker

About The Job

The Cash Management Client Support Officer’s mission is to be the single point of contact to our Corporate Clients for all their Cash Management requests from the account opening on, ensuring high client satisfaction, while protecting the bank interest.

Your Main Activities Are

• Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their
  - sales and post trade activities.
• Maintain a dynamic, interactive and pro‑active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions.
• Manage client's expectations and to be responsible for providing the client with the appropriate answer within a timely manner.
• Report and handle any incidents, complaints and claims according to procedures and policies in place.

Profile and Skills to Success

• Bachelor’s Degree in Economics / Finance / Accounting or related.
• Up to 2 years of experience in Client Management / Banking and Financial Operations or similar.
• Advanced level of English and French, both written and oral.
• Knowledge in MS Office Excel.
• Analytical ability.
• Communication skills, both written and oral.
• Client focused.
• Organisational skills.
• Resilience.

Why joining BNP Paribas?

• Leading banking institution.

BNP Paribas is the European Union’s leading bank, and key player in international banking. It operates in 63 countries and has nearly 183, 000 employees, including more than 146, 000 in Europe.

Our presence in Portugal – since 1985 – includes more than 8, 700 employees across 10 business entities and 11 excellence centres providing value‑added services.

International reach: Thanks to its international presence and regular collaboration among its different entities, BNP Paribas supports all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

• Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines.
• Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services.
• Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

Diversity and inclusion commitment: BNP Paribas is an equal‑opportunity employer and is proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring no individual is discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy, fostering creativity, efficiency and performance.

Commitment towards work/life balance: At BNP Paribas we care about our employees’ wellbeing and promote a culture of good integration between work and rest. We believe employees have rich personal lives outside of work, fundamental for disconnecting from work to recharge.

Remote Working Conditions: BNP Paribas embraces a Smart Working framework based on trust, autonomy and collaboration. Eligible employees can benefit from flexible remote working modalities adapted to a hybrid environment. Support includes office and home equipment, equipment allowance, and exclusive partnerships.

To find out more on why you should join BNP Paribas visit https://bnpp. lk/why-BNP-Paribas-Portugal

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.