Catalan Customer Advisor For A Global Consulting Leader Lisboa

Catalan Customer Advisor For A Global Consulting Leader
Lisboa
Lisboa, Lisboa, Portugal

*Come and work with us.

Do you want to work with a company that believes

in building brighter

futures?

Are you

Catalan

native or fluent with strong

English

communication skills?

Looking to make your career in a multicultural environment in the happy and historic city of

Lisbon

?

So we have the perfect opportunity for you

Our

client

is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and
- being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of customer contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Catalan (C2) (mandatory)
• Previous experience in customer services and/or banking/insurance is an asset.
• Computer literate
• Pedagogy, active listening, personalized
  - up of insured files
• Ability to read, understand and explain guarantees
• Ability to calculate and/or explain reimbursement calculations
• Customer-oriented, willingness to provide personalized care
• Genuine, unfeigned empathy (human situations and tragic contexts to be taken into