Charging & Mediation Solutions Engineer | Hybrid (Lisbon/Porto)

Charging & Mediation Solutions Engineer | Hybrid (Lisbon/Porto)
Viseu
Viseu, Viseu District, Portugal

About CVEDIA

At CVEDIA, we develop
- edge AI-driven video analytics solutions that help organizations enhance security, safety, and operational efficiency. Our products are deployed in
- world environments around the globe – from smart cities and critical infrastructure to retail, transportation, and beyond.

Our technology evolves quickly, and so does our team. We're looking for a Solutions Engineer / Field Application Engineer who is passionate about
- on technical work,
- world deployments, and making sure customers get reliable,
- performing solutions in production.

This is more than just a support role, it's an opportunity to become a
- to technical expert on AI video analytics: how it installs, runs, scales, and behaves in the field. You'll help shape how our products are tested, deployed, and optimized in real customer environments.

Location: Remote

Type: Full-time

Work hours: 11:00 - 20:00 UK time zone

What You'll Do

As a Solutions Engineer / Field Application Engineer, you'll be the technical backbone of
- world deployments. You'll test our products, validate them in realistic setups, support customers with production questions, and help define best practices for running CVEDIA software in the field.

Your key responsibilities will include:

1. Technical Testing & Validation

• Build, configure, and maintain test systems (both on Windows and Linux environments)
• Design and run realistic test scenarios that mirror customer deployments (different hardware, camera setups, loads, etc. ).
• Validate new features, releases, and bug fixes before they reach customers.
• Identify issues, gather logs, and work closely with engineering to reproduce and resolve them.

2. Deployment Support & Best Practices

• Act as a technical expert for production and
  - related questions from customers and partners.
• Recommend hardware configurations (CPU/GPU, storage, memory) and deployment architectures that match customer use cases.
• Advise on best configurations for performance, stability, and reliability (e. G. , streaming settings, resource allocation, scaling strategies).
• Help customers and partners plan and execute Po
  Cs, pilots, and production rollouts.

3. API & Integration Support

• Work with REST APIs to help customers integrate CVEDIA products into their systems and workflows.
• Test and validate integrations with
  - party systems (VMS, platforms, dashboards, automation tools, etc. ).
• Create and share example requests, workflows, and troubleshooting steps for API-based integrations.

4. Customer Feedback & Product Insights

• Join customer calls to understand
  - world technical challenges and deployment constraints.
• Collect and structure field feedback on performance, usability, and edge cases.
• Share actionable insights with product and engineering teams to improve reliability, configuration options, and deployment tooling.

5. Tooling, Automation & CI/CD (Nice to Have)

• Contribute to automation of tests and repeatable validation flows when possible.
• Collaborate with engineering on improving CI/CD pipelines and test coverage (no need to be a Dev
  Ops expert, but interest is a plus).

What You'll Need to Succeed

We don't expect you to know everything on day one, we'll help you ramp up on our products and domain. But you should bring a strong technical foundation, curiosity, and a passion for making things work reliably in the real world.

Technical Expertise (Must-Haves)

• Windows & Linux Experience
  • Strong experience using and administering Linux systems.
  • Comfortable with the command line, system services, networking basics, and performance monitoring on both Windows and Linux.
    
    
• REST API Proficiency
  • Hands-on experience with REST API.
  • Able to read API documentation, construct requests, debug responses, and explain flows to others.
    
    
• Deployment & Debugging Skills
  • Experience installing, configuring, and running server applications in
    - like environments.
  • Ability to inspect logs, diagnose issues, and work methodically through problems.
  • Familiarity with concepts like resource usage (CPU/GPU/RAM), services/daemons, and process monitoring.
    
    
• Hardware & System Awareness
  • Understanding of how hardware choices (CPU vs GPU, edge device vs server) impact performance and capacity.
  • Comfortable testing on different hardware setups and documenting the impact on performance and scalability.

Bonus Skills (Nice to Have, Not Required)

• Exposure to CI/CD tools (Git
  Hub Actions, Git
  Lab CI, Jenkins, etc. ) and automated testing workflows.
• Experience with containers (Docker) and modern deployment practices.
• Familiarity with video streaming, RTSP, VMS platforms, or
  - based systems.

Customer & Collaboration Skills

• Field-Focused Problem Solver – You enjoy tackling
  - world issues where environments are messy, constraints are real, and the "perfect lab conditions" don't exist.
• Clear Communicator – Able to explain technical findings and recommendations in a way that both engineers and
  - technical stakeholders can understand.
  
  
• Curious & Self-Driven – You like to explore, test, break things safely, and learn how they behave under pressure.
• Team Player – You'll collaborate with engineering, product, sales, and
  - facing teams to make deployments successful.

What Makes This Role Exciting

Direct Impact on Real Deployments

You won't be working on theoretical scenarios. The systems you test and the recommendations you make will directly affect how customers run AI analytics in production.

Deep Technical Ownership

You'll become a subject matter expert in how CVEDIA's products behave in real environments, from hardware selection to configuration tuning.

Varied, Hands-On Work

One day you'll be testing a new release on a GPU server;



the next, you'll be helping a partner debug a deployment or validating a new integration via REST API.

Growth into Your Strengths

Interested in Dev
Ops, automation, performance engineering, or product? This role leaves room to grow in the direction that excites you most.

Why Join CVEDIA?

Work remotely with a flexible schedule

Be part of an innovative,
- growing company

Collaborate with a passionate and supportive team

Develop deep expertise in AI, video analytics, and
- world deployments

This isn't just a job, it's a chance to build a
- term technical career in one of the most exciting areas of tech, working at the intersection of AI, software, and
- world systems.

If you love making complex technology work reliably in the field and want to be the person people trust when it really matters, we'd love to hear from you.

Apply today and start your journey with CVEDIA as a Solutions Engineer