Chat Customer Support Advisor (Remote in Portugal) - 6 month FTC Albufeira

Chat Customer Support Advisor (Remote in Portugal) - 6 month FTC
Albufeira
Albufeira, Portugal

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Chat Customer Support Advisor (Remote in Portugal) - 6 month FTC, Albufeira

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Client:

Otonomee

Location:

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

fa7420b4f302

Job Views:

5

Posted:

05. 05. 2025

Expiry Date:

19. 06. 2025

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Job Description:

About The Role

Job Title: Chat Customer Support Advisor - Remote

Location: Remote based in Portugal

Terms: Fixed Term Contract (6 months) / Full-Time 40h weekly

Salary: Annual Gross €15, 250 (Includes 2 Holidays Allowances)

Schedule: see below

We are looking for a
- savvy Customer Support Advisor who is passionate about delivering outstanding customer service via live chat and driving improvements to the customer experience. If you enjoy
- solving and helping customers thrive, we would love to hear from you! This is a
-
- home position based in Portugal.

Salary: The annual gross salary for this role is €15, 250 (inclusive of holiday allowances). You will receive a €20 monthly internet allowance and a daily meal allowance of €7. 63.

Schedule: Current schedule is 15:30-00:00 UTC Monday to Friday. There is a high likelihood of team growth, and hours of operation may change soon.

Our Partner: Momence is an online events platform for businesses that create event pages, sell tickets, make video courses, and more. Momence helps clients save time and grow revenue by creating bespoke customer experiences and automating backend admin tasks such as bookings and lead management.

The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you!

What You'll Be Doing

• Provide prompt, friendly, and accurate support to customers via live chat and occasionally email.
• Offer clear,
  -
  - step guidance to resolve questions and ensure a smooth customer experience.
• Respond to inquiries with empathy, professionalism, and understanding of customer needs.
• Proactively engage with customers to exceed their expectations, offering solutions that leave a positive impression.
• Stay ahead of potential issues by identifying and addressing problems proactively.
• Collaborate with internal teams to share insights and contribute to process and product improvements.
• Maintain
  - depth knowledge of the platform to assist customers effectively and confidently.
• Contribute to building and updating internal resources and knowledge base articles.
• Demonstrate active listening and communicate complex information clearly.
• Uphold
  - quality support standards through ongoing training and adherence to best practices.

Your Profile

About You

• 2-3 years experience in customer support, with a focus on live interactions; chat experience is essential. Experience with US, UK, Australian, or New Zealand customers is a plus.
• Comfortable with technology and troubleshooting tier 1 technical issues.
• Exceptional English communication skills (written and verbal).
• Passion for delivering outstanding customer service with empathy and professionalism.
• Adaptable to a
  - paced environment and embracing change.
• Team-oriented with the ability to work independently and collaboratively.
• Curious, eager to learn, and contribute to continuous improvement.
• Ability to prioritize, remain resilient under pressure, and focus amid constant change.

Why Us?

What You Get in Return:

• Fully remote work based in Portugal
• Competitive salary
• Internet and meal allowances
• Equipment provided
• Home office allowance
• Online wellbeing and fitness resources
• Opportunities for professional growth
• Fun company events and team outings
• Autonomy and responsibility in your role

Our Recruitment Process

1. 30-minute Teams interview with the recruitment team
2. Language assessment test
3. 45-minute Teams interview with the hiring team

About Us

Otonomee is a
- built, fully remote BPO founded in 2020 and headquartered in Ireland. We provide global premium customer support to brands in healthtech, fintech,
- commerce, Saa
S, and facilities management. As a Certified BCorp since 2023, we meet high standards of social and environmental performance, transparency, and accountability. We promote diversity, inclusion, and a positive work environment where everyone can feel respected, valued, and connected — together we grow.