Chefe de Sala | Enoteca 17.56 Vila Nova de Gaia

Chefe de Sala | Enoteca 17.56
Vila Nova de Gaia
Vila Nova de Gaia, Porto District, Portugal

Ensure the highest quality in food and beverages, maintaining impeccable service, and a welcoming atmosphere.

PREREQUISITES

Education: Degree or training in food service management (or related fields).

Languages: Portuguese and English

Other Requirements:

• Greater experience in highly complex operations, luxury business, and leading large teams (over 75 employees);
• Office Microsoft Suite;

Main Responsibilities

• Manage a team of food and beverage professionals, including sommeliers, waiters, bartenders, and support staff.
• Establish objectives, KPIs, schedules, policies, and procedures;
• Ensure that the quality of food and drinks meets 5-star standards by monitoring the preparation, presentation, and taste of dishes and drinks;
• Coordinate special events;
• Effectively manage food and beverage costs, including purchasing, inventory, waste control, and labor cost control, to ensure profitability;
• Oversee customer service, ensuring exceptional customer service and promptly responding to any guest concerns or complaints;
• Ensure all food and beverage operations comply with health, safety, and licensing regulations;
• Analyze sales and performance data to identify opportunities for improvement and develop strategies to increase revenue.
• Manage the department's budget;
• Stay up to date on food and beverage industry trends and implement where appropriate;
• Maintain a safe and healthy working environment, observing all food safety and hygiene standards;
• Establish an open communication channel with guests, collecting feedback, and striving to constantly improve food and beverage services;

ESSENTIAL COMPETENCIES: Strategic leadership, systemic and strategic vision, focus on results, flexibility, conflict resolution, planning, and communication.

Seniority level

Director

Employment type

Full-time

Industries

Restaurants