Chefe de Sala (M/F) - Tivoli Kopke Porto Gaia Hotel - (Serzedo)
Sou uma empresa: Minor Hotels Europe & Americas
As Maitre , you will be responsible for managing and organizing the activities and services of a hotel F&B outlet (restaurant, lounge, room service, etc. ) in the hotel's continuing effort of delivering outstanding guest service and financial profitability.
- Manage
-
- day operations, ensuring processes and procedures related to product set ups, quality and service and meeting brand standards. - Organize, coordinate and assign the activities, tasks and shifts of the restaurant staff.
- Supervise service of all F&B team members for all areas under his/her responsibilities.
- Ensure that team members know and offer the different products and services available at the hotels restaurant.
- Make sure that all information communicated by hotel
- house commercial department is received and properly executed by the F&B team. - Together with the relevant responsible, work in the menu planning according to the company's quality criteria.
- Supervise the assembly of the hotel rooms in the organization of events, organizing the layout of the rooms based on the information transmitted by the commercial department.
- Maintain a direct and frequent contact with guests to ensure that their expectations are meet.
- Demonstrate an excellent knowledge of frequent guests paying attention to their preferences.
- Handle and monitor comments, suggestions and complaints from guests, creating and executing action plans.
- Develop and implement procedures for managing quality of F&B areas.
- Identify opportunities to increase the F&B Department income by Upselling.
- Control the expenses within all areas under his/her responsibilities and participate in the preparation of the annual departmental budget.
- Recruit, interview and train team members.
- Provide supervision, feedback and recognition to the team members on their performance and development.
- Ensure compliance with health, safety, sanitation and alcohol awareness standard.
- At least 2-3 years of F&B supervisory experience developing similar functions in other hotel chains or related industries.
- Vocational training on hospitality/F&B.
- Fluency in local language is a must and knowledge of English is highly valuable.
- Working knowledge of various computer software programs (Microsoft Office, TMS, etc) and POS system.
- Results driven and focus on detail.
- Outstanding organizational and leadership skills.
- High level of commercial awareness and sales capabilities.
- Interpersonal and communication skills.
- Ability to recognize and resolve problems efficiently.
- Informações detalhadas sobre a oferta de emprego
Empresa: Minor Hotels Europe & Americas Localização: Vila Nova de Gaia
Vila Nova de Gaia, Porto District, PortugalPublicado: 31. 10. 2025
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