Chief Operating Officer

Chief Operating Officer
Setúbal
Setúbal, Setubal, Portugal

Overview

Our client is a leading, global first, B2C travel/ecommerce business. Having scaled the operations across six countries globally and recently securing significant institutional investment, the business are seeking a Chief Operating Officer to lead the company’s global commercial and operational strategy at a time of significant scale.

This is a senior leadership role that requires a rare blend of strategic thinking, operational depth, and cultural adaptability. The successful candidate will take ownership of the full P&L, lead functional teams across Europe, and oversee the launch and delivery of new product lines.

Key Objectives

• Overseeing the daily business operations and improving operating procedures for optimal efficiency
• Assessing and enhancing the efficiency of internal and external operational processes, in HQ and Subsidiaries
• Leading and motivating staff to achieve sales and organisational objectives
• Continuously evaluating company performance, analyzing internal operations and identifying areas for process enhancement
• Developing actionable business strategies and plans that ensure alignment with
  - term and
  - term objectives developed in tandem with CEO
• Partnering with the CEO on sales and financial management so that sufficient investment can be budgeted to achieve growth targets in the near term
• Monitoring and reporting performance with tracking software and taking corrective measures when necessary, and preparing detailed current reports and forecasts
• Building and maintaining trusting relationships with key customers, suppliers, partners, and stakeholders

Criteria / Requirements

• Clear involvement in scaling businesses through
  - figure revenue growth
• Comfort leading in complex, enabled environments with logistics layers
• Has worked closely with founders or been the “right hand” to a CEO
• Familiarity with supply/demand balancing, service consistency, and customer journey mapping
• Has led large, distributed teams (100+ FTEs) across Sales, Ops, CS, etc
• Experience driving process improvements, cost efficiencies and automation
• Comfortable using data to inform decisions and track results