Chief Operating Officer

Chief Operating Officer
Lisboa
Lisboa, Lisboa, Portugal

Chief Operating Officer

Our client is a leading, global
- first, B2C travel/ecommerce business. Having scaled the operations across
- six countries globally and recently securing significant institutional investment, the business are seeking a

Chief Operating Officer

to lead the company’s global commercial and operational strategy at a time of significant scale.

This is a
- on leadership role that requires a rare blend of strategic thinking, operational depth, and cultural adaptability. The successful candidate will take ownership of the full P&L, lead
- functional teams across Europe, and oversee the launch and delivery of new product lines.

Key Objectives

Overseeing the daily business operations and improving operating procedures for optimal efficiency

Assessing and enhancing the efficiency of internal and external operational processes, in HQ and Subsidiaries

Leading and motivating staff to achieve sales and organisational objectives

Continuously evaluating company performance, analyzing internal operations and identifing areas for process enhancement

Developing actionable business strategies and plans that ensure alignment with
- term and
- term objectives developed in tandem with CEO

Partnering with CEO on sales and financial management so that sufficient investment can be budgeted to achieve growth targets in the near term

Monitoring and report the performance with tracking software and take corrective measures when necessary, and prepare detailed current reports and forecasts.

Build and maintain trusting relationships with key customers, suppliers, partners, and stakeholders.

Criteria / Requirements:

Proven Experience Scaling Ops €50M+

Clear involvement in scaling businesses through 8-figure revenue growth

Comfort leading in complex,
- enabled environments with logistics layers

Has worked closely with founders or been the “right hand” to a CEO

Familiarity with supply/demand balancing, service consistency, and customer journey mapping

Has led large, distributed teams (100+ FTEs) across Sales, Ops, CS, etc

Experience driving process improvements, cost efficiencies and automation

Comfortable using data to inform decisions and track results