Chinese Customer Support Agent - Lisbon Lisboa

Chinese Customer Support Agent - Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Chinese Customer Support Agent - Lisbon, Lisbon

Client: Cross Border Talents

Location: Lisbon, Portugal

Job Category: Other

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EU work permit required: Yes

Job Reference: 80ecd7d4a15c

Job Views: 5

Posted: 23. 06. 2025

Expiry Date: 07. 08. 2025

Job Description:

Cross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal.

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a Customer Support Agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer inbound calls and customer inquiries.
• Provide support and guidance to customers, resolving customer service issues in a timely and empathetic manner.
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
• Troubleshoot using open questions, support documents, and system training.
• Offer recommendations for common problems or frequently asked questions.

Requirements

• Fluency in Mandarin (C1/C2 level or native);
• Good knowledge of English (B2 level);
• Typing speed: 25 words per minute;
• Availability to work in rotating shifts;
• Previous experience or contact with clients;
• Good listening and empathy skills;
• Team spirit and flexibility;
• Private health insurance after 6 months of contract signature (additional to standard insurance).