Cisco RSW Customer Success Management Lisboa

Cisco RSW Customer Success Management
Lisboa
Lisboa, Lisboa, Portugal

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Cisco RSW Customer Success Management, Lisbon

Client:

SYNNEX

Location:

Lisbon, Portugal

Job Category:

Other

EU work permit required: Yes

Job Reference:

879522c21713

Job Views:

6

Posted:

10. 08. 2025

Expiry Date:

24. 09. 2025

Job Description:

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24, 000 employees operating across more than 100 countries, we support over 150, 000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the role:

We’re looking for a dynamic and
- driven Routing, Switching, and Wireless Customer Success Manager who acts as an advisor for the customer regarding product and service implementation, including consulting and support. Drives high adoption levels of products and services. Increases the usage of licenses and service hours. Responsible for identifying new sales, upselling,
- selling opportunities, and transferring them to the sales team, ensuring overall customer satisfaction. Serves as the point of contact between the customer and internal departments. Creates opportunities based on data obtained from customer interactions.

Key Responsibilities:

• Create workplans for each account to drive Customer Success initiatives.
• Engage regularly with customers to monitor product adoption and consumption levels.
• Attend to customer escalations promptly and coordinate with other departments as needed.
• Log all activities related to accounts and opportunities in the relevant platforms.
• Conduct product training tailored to customer needs.
• Analyze customer and account data to identify areas for improvement and develop action plans.
• Provide insights to the company based on customer interaction data.

Key Skills and Experience:

• Previous experience in the IT Channel.
• Knowledge of Routing, Switching, and Wireless.
• Strong data entry skills.
• Proficiency in English (verbal and written).
• Ability to interact effectively with higher management.
• Effective communication and collaboration skills across diverse teams.
• Negotiation skills and ability to promote ideas persuasively.
• Empathy and sensitivity to others' needs and concerns.
• Ability to build and maintain effective working relationships.

What We Offer:

• Comprehensive private health and life insurance.
• Flexible hybrid work model with remote work opportunities.
• Perks covering transportation, meals, learning, and childcare.
• Access to a learning platform for professional growth.
• Multicultural environment with growth opportunities.
• Recognition as a Great Place to Work, emphasizing
  - life balance.

#LI-MM1

Key Skills: Business, Business Planning, Communication, Interpersonal Communication

What’s In It For You?

• Elective Benefits: Tailored to your country and lifestyle.
• Career Growth: Leadership and professional development programs,
  - demand courses.
• Personal Well-Being: Seminars, events, and support programs.
• Diversity & Inclusion: Inclusive education, peer conversations, equitable growth.
• Global Networking: Onboarding programs and internal communities.

Don’t meet every requirement? Apply anyway.

At TD SYNNEX, we promote diversity, equity, and inclusion. If you’re excited about this role and believe you’re a good fit, we encourage you to apply. You may be the person we’re looking for!