Clearance Broker Associate with English Porto

Clearance Broker Associate with English
Porto
Porto, Porto District, Portugal

We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their
-
- day work is invaluable in delivering outstanding experience to our customers. With 530, 000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

1. Answering customer inquiries through phone systems.
2. Bridging communication between customers and other departments.
3. Reviewing shipment data to understand customer and regulatory requirements, and checking the accuracy and completeness of documentation supplied.
4. Using
   - house systems to create accurate and legally compliant clearance declarations.
5. Contacting customers or government agencies to clarify information when needed.
6. Resolving routine customer and customs disputes.
7. Building effective relationships with customers and helping them choose the best clearance services.
8. Working within tight time frames in a busy office environment.

What do you bring with you:

• Good team working skills with experience contributing to team performance in a busy office environment.
• Excellent oral (English) and written communication skills.
• Experience or working knowledge of key clearance principles, import/export processes, regulatory requirements, CHIEF entries, and commercial flight processing is desirable.
• Customer-focused with excellent communication skills.
• Attention to detail and the ability to make sound numerical decisions within tight deadlines.
• Good analytical and
  - solving skills.
• Proficiency in Microsoft Office and PC skills.

What do we offer:

• Attractive compensation package.
• Training to get you started and
  -
  - job learning opportunities.
• Extensive resources for skill and knowledge development.
• Tuition Assistance Program (*applicable for Fed
  Ex positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee
  - rate shipping.
• Great career opportunities.
• Fed
  Ex is one of the world's most admired and trusted brands.

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path — we’re ready to invest in your development. Join Fed
Ex.

Our Commitment:

Fed
Ex is built on a philosophy that puts people first. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.