Client and Technical Solutions Support (French Speaker) Lisboa

Client and Technical Solutions Support (French Speaker)
Lisboa
Lisboa, Lisboa, Portugal

Descrição da empresa

Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Descrição da vaga

Are you passionate about building strong client relationships and providing
- notch support? Join our team as a Client and Technical Solutions Support. We have a strong footprint in the Banking sector with many challenges for you!

Location: Lisbon

Main Responsibilities

1. Serves as the primary point of contact for corporate clients, bank partners, and internal departments needing assistance, ensuring seamless coordination across various departments.
2. Provides
   - line support for
   - sales and
   - trades activities via phone, email, or web platform.
3. Offers general product support and technical assistance (e. g. , report setup issues).
4. Adopts a
   - creation mindset, understanding client needs to enhance their experience and improve services.
5. Reports and handles incidents, complaints, and claims according to established procedures and policies.

Qualificações

Profile

1. Bachelor's or Master's Degree in Management, Finance, Economics, or similar.
2. At least 1 year of experience in Client Management or Banking and Financial Operations.
3. Knowledge of APIs, including reading documentation, integrating
   - party services, and troubleshooting issues.
4. Experience with RESTful APIs, authentication methods (e. g. , API keys), and tools such as Postman or similar.
5. Proficiency in English and French (mandatory).
6. Proficiency in MS Office, especially Excel.
7. Experience with CRM/Ticketing Tools.
8. Team-oriented mindset.
9. Organizational and analytical skills.
10. Excellent communication skills.

Informações adicionais

Hybrid work model, with 2-3 days in the Lisbon office per week.

Are you the one? !

Send your CV & join our team!