Client Delivery Manager - SAP Enterprise Cloud Services Oeiras

Client Delivery Manager - SAP Enterprise Cloud Services
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Social network you want to login/join with:

Client Delivery Manager - SAP Enterprise Cloud Services, Porto Salvo

Client:

SAP

Location:

Porto Salvo

Job Category:

Other

EU work permit required:

Yes

Job Reference:

b028b4101cbc

Job Views:

3

Posted:

24. 04. 2025

Expiry Date:

08. 06. 2025

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our
- driven and
- focused work.

THE ROLE

The Client Delivery Manager (CDM) serves as the primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition. The CDM drives
-
- end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with SAP.

ROLE REQUIREMENTS

Key Responsibilities

• Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
• Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management.
• Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals.
• Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business.
• Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Create a culture of
  - active problem management, continually improve the effectiveness and efficiency of services delivered to customer.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish
  - term service plans and account visions.

Education, Skills, and Competencies

Required skills

• Bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.
• Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and
  - technical audiences with confidence, including management level at customers.
• High competency in
  - tasking and ability to manage multiple engagements in parallel.
• Pro-active,
  - solving, "can-do" attitude and “customer first” mindset.
• Accustomed to working in an international and global virtual matrix organization.
• Strong engagement management, relationship building and
  - escalation skills.
• Excellent customer focus experience and thorough with networking and relationship building
  - driven leader.

Preferred skills

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial.
• Knowledge and certifications in standards and methodologies for SAP IT operations (e. g. SAP Co
  E, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.

Work Experience

• 6+ years’ experience in SAP project management or SAP Operations or IT industry experience in SAP technology.
• 6+ years’ experience in a
  - facing role in the cloud or IT consulting business.
• 6+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred.

WHY JOIN US

This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a
- paced environment, and have deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.

If this sounds like the perfect fit for you, we look forward to hearing from you!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in
-
- end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP’s culture of inclusion, focus on health and
- being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.