Client Development & Analytics Team Leader Porto

Client Development & Analytics Team Leader
Porto
Porto, Porto District, Portugal

**We are looking for an experienced German speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!****Your duties**:

- Support the Operations Manager in the daily
- Main point of contact for our client as well as for the
- Motivate and coach the team and ensure performance goals are
- Control KPIs and ensure their
- Develop procedures to enhance productivity and performance according to business needs and
- Increase quality measures and ensure customer
- Identify team member’s training needs and ensure development plans are maintained for all team
- Prepare and implement meetings and team member
- Create statistics and bespoke reporting**What we offer**:

- An international and multicultural working
- Strong involvement in
- making processes due to flat hierarchy within the
- A
- term secure job in an expanding,
- oriented company**Your skills**:

- Proven experience of working in a call center environment in a team lead
- Native or C2 level of German. Additional languages a plus. - Confident, friendly and professional
- Customer service
- Excellent communication and conflict management
- Ability to thrive in a
- paced environment and to adapt quickly to
- Determined, flexible, reliable and a team
- Assertive and with a strong affinity for
- Advanced knowledge of Excel**We look forward to meeting you!