Client Quality Manager

Company Overview

We are Prime
Vigilance (part of Ergomed PLC), a specialised mid‑size pharmacovigilance service provider established in 2008. We have achieved global organic growth year after year, with staff based across Europe, North America and Asia covering services within Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

Prime
Vigilance provides first‑class support to our small‑to‑large pharmaceutical and biotechnology partners, maintaining long‑lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device and invest in our staff through an excellent training and development platform. We value employee experience, well‑being and mental health, recognising that a healthy work life balance is critical for employee satisfaction and a high‑quality client service.

Job Description

The Client Quality Manager (CQM) is primarily responsible for the implementation and maintenance of the quality system and training for assigned client projects, ensuring compliance with global regulations, Prime
Vigilance standards and client requirements. This role drives quality excellence and acts as a trusted adviser within the project.

Core Responsibilities

• Oversight of all project‑related quality activities.
• Drive quality improvement and provide quality advice to the project.
• Client management, including direct oversight of client‑quality related activities.
• Develop and maintain a project‑specific Quality Management Plan.
• Serve as the main point of contact for audit‑related activities and participate in Deviation and CAPA management.
• Ensure relevant quality KPIs are established and monitored.
• Provide quality content and analysis for project monthly reports.
• Collaborate closely with Quality Management, Quality Assurance and Audit Management teams to ensure adherence to company and client QMS.
• Support and train junior team members; potential line‑management responsibilities.

Qualifications

• Life Sciences degree.
• Strong pharmacovigilance experience, including quality and compliance work within a Gx
  P environment.
• Excellent organisational skills, attention to detail and communication.
• Leadership qualities (line‑management experience desirable).
• Good IT skills.

Additional Information

We prioritise diversity, equity and inclusion by creating an equal‑opportunity workplace that respects all cultural backgrounds, genders and ages. We believe a human‑first approach and a supportive environment are key to our success.

We Offer

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to collaborate with colleagues worldwide, with English as the company language.

Core Values

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Quality Assurance

Industry

Pharmaceutical Manufacturing

Location

Lisbon, Portugal